Hospice CAHPS Survey Updates: Preparing For 2025 Changes

The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care, and CMS has recently announced upcoming updates to the survey for 2025 and beyond. Considering the sensitive nature of this survey, preparing your nursing staff to understand the new measures will be essential when conducting the survey that will begin implementation with April decedents.

On Wednesday, March 26th at 1PM EST/10 AM PST, VP for Quality and Standards at Community Health Accreditation Partner (CHAP) Jennifer Kennedy, EdD, MA, BSN, RN, CHC will explain the new changes, including updates to survey measures and distribution. Then she’ll share strategies to ensure survey implementation is conducted successfully and compassionately, as participation is required for Medicare-certified hospices as part of the Hospice Quality Reporting Program (HQRP) to ensure compliance and maintain reimbursement.