Customer Story

MedBridge Reduces the Cost of Onboarding at Interim HealthCare of the Upstate by 17.9%


total projected annual savings

7 days

reduced onboarding time


staff satisfaction

Client Challenge

Interim HealthCare of the Upstate is a community-focused health organization founded in 1979 and offering a full continuum of home health, personal care, and hospice services to South Carolina.

Over the years, Interim has continued to grow and expand, and recently began to experience an even greater uptick in client demand. In response, the organization needed an onboarding program that could easily scale training, improve staff satisfaction and retention, boost clinical competency, and reduce time to productivity for new full-time nursing hires.

Interim had previously used a combination of online and live classroom instruction, but realized that a classroom-based model was no longer sustainable as the organization grew. Instead, Interim leadership decided to implement a fully online system that could standardize high-quality training and track progress to improve performance.

Interim HealthCare of the Upstate at a Glance

Founded in 1979
Headquarters in Greenville, SC
MedBridge partner since 2021

MedBridge Solution

To improve its onboarding process, Interim turned to the MedBridge Skills and Competency Manager, an end-to-end solution for home health and hospice onboarding and training integrated within the MedBridge Learning Management System. By doing so, Interim has been able to implement an online onboarding program that seamlessly combines content produced by both Interim and MedBridge.

This new onboarding program has allowed Interim to:

  • Standardize and scale training across the organization
  • Prioritize hands-on training and track skill competency
  • Reduce preceptor time
  • Track staff satisfaction


Since partnering with MedBridge, Interim has seen:

Significant Cost Savings

Interim’s new onboarding program has helped the organization reduce onboarding expenses by 11.5 percent for home health nurses ($7,000 in savings per nurse, based on an 8.7-week onboarding program) and by 17.9 percent for hospice nurses ($7,000 in savings per nurse, based on a 5.6-week onboarding program). Altogether, this results in a total projected savings of $600,0000 in annual operating costs.

Reduced Onboarding Time

Interim has been able to reduce onboarding time by seven days for home health and hospice nurses.

High Staff Satisfaction

When Interim staff members were surveyed about their onboarding experience, 100 percent reported that the quality of onboarding training they received was good or excellent.

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Reduced onboarding time and costs by standardizing high-quality training.

Improved the onboarding experience with targeted skills checklists.

Boosted staff satisfaction by improving onboarding quality and efficiency.

About Interim HealthCare of the Upstate

Interim HealthCare of the Upstate is a South Carolina-based, family-centered business that provides a full continuum of care from assistance with essential personal tasks to complex skilled nursing care. Interim is dedicated to enriching human life by providing the highest quality home-based care that enhances daily life for patients and reduces stress for families.

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“Our partnership with MedBridge has helped us optimize our onboarding process to keep up with rapidly growing demand. By implementing the MedBridge Skills and Competency Manager, we've greatly reduced costs, improved staff satisfaction, and reduced time to productivity for new hires, allowing us to better serve our patient population.”

Charles McDonough, CEO, Interim of the Upstate

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