Patient Help Center

I’ve forgotten my username and password! How do I access my program?

To recover your username or reset your password, go to and click “Forgot Password.” You’ll
be asked to confirm your account details. Once these are confirmed, your username will be displayed and you’ll be prompted to update your password.

Related Videos and Downloadable Guides

FAQ and Troubleshooting

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Getting Started with Telehealth Virtual Visits

Related Resources

Getting Started with Telehealth Virtual Visits

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Still have questions?

Contact your provider for more information.

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