Why do I get an error when I try to create my account?
This usually means that you’ve entered in information that doesn’t exactly match what your clinician has on file. Some common examples include:
- Using a nickname (for example, Bill instead of William)
- A typo in your name
- Incorrect birth date
- Hyphenated names
To solve this, reach out to your practitioner to find out exactly how your information was entered to ensure that what you are entering matches exactly.
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Still have questions?
Contact your provider for more information.