Patient Help Center

Why do I get an error when I try to create my account?

This usually means that you’ve entered in information that doesn’t exactly match what your clinician has on file. Some common examples include:

• Using a nickname (for example, Bill instead of William)
• A typo in your name
• Incorrect birth date
• Hyphenated names

To solve this, reach out to your practitioner to find out exactly how your information was entered to ensure that what you are entering matches exactly.