Why do I get an error when I try to create my account?
This usually means that you’ve entered in information that doesn’t exactly match what your clinician has on file. Some common examples include:
- Using a nickname (for example, Bill instead of William)
- A typo in your name
- Incorrect birth date
- Hyphenated names
To solve this, reach out to your practitioner to find out exactly how your information was entered to ensure that what you are entering matches exactly.
Related Videos and Downloadable Guides
How-to Guide
FAQ and Troubleshooting
How-to One Pager
Related Resources
How-to One Pager
Getting Started with Telehealth Virtual Visits
Still have questions?
Contact your provider for more information.
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