Patient Help Center

Why do I get an error when I try to create my account?

This usually means that you’ve entered in information that doesn’t exactly match what your clinician has on file. Some common examples include:

  • Using a nickname (for example, Bill instead of William)
  • A typo in your name
  • Incorrect birth date
  • Hyphenated names

To solve this, reach out to your practitioner to find out exactly how your information was entered to ensure that what you are entering matches exactly.

Related Videos and Downloadable Guides

FAQ and Troubleshooting

insert_drive_file Download PDF

Getting Started with Telehealth Virtual Visits

Related Resources

Getting Started with Telehealth Virtual Visits

play_circle_filled Watch Video

Still have questions?

Contact your provider for more information.

© 2020 MedBridge Inc. All rights reserved.

Terms of Use and Privacy Policy