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Telehealth Virtual Visits
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Telehealth Virtual Visits

Just getting started? Check out our Telehealth intro video!

Telehealth Virtual Visits

Just getting started? Check out our Telehealth intro video!

About Visits

How do I prepare for and join the Telehealth session?

Where can I find my Home Exercise Program and patient education?

I have more than one access code. Which should I use for my Telehealth session?

How do I get the latest MedBridge GO app for my Telehealth appointment?

Technical Troubleshooting for Desktop

How do I test my internet connection speed?

How do I ensure audio and video are enabled on my device?

Camera/Mic Enablement: Mac
Camera/Mic Enablement: PC

How do I make sure my camera and mic are enabled for my browser?

Camera and Mic Enablement for Google Chrome
Camera and Mic Enablement for Mozilla Firefox

How do I confirm if my internet browser is up to date?

Confirm version for Google Chrome
Confirm version for Mozilla Firefox

Technical Troubleshooting for Mobile

How do I make sure my mobile device is up to date?

Updating your device: Apple/iOS
Updating your device: Android

Updating the MedBridge GO App

Manual Updates: Apple/iOS
Manual Updates: Android
Automatic Updates: Apple/iOS
Automatic Updates: Android

How to Re-Enable Audio/Video

Authorizing Your Mobile Device to Conduct a Telehealth Visit

Enable device authentication: Apple/iOS
Enable device authentication: Android

Related Videos and Downloadable Guides

How-to Guide

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FAQ and Troubleshooting

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How-to One Pager

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Getting Started with Telehealth Virtual Visits

Related Resources

How-to One Pager

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Getting Started with Telehealth Virtual Visits

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Still have questions?

Contact your provider for more information.

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