The State of Connected Care

Rehab care is changing fast.
Help us map where it really stands.

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Your answers will help us understand:

Readiness and retention

How ready clinicians feel, and why they stay or go
Where patients fall off

How many finish their full plan of care
What gets in the way

The pressures shaping each day
What’s next

How outcomes are used, and readiness for AI

Select your role:

Clinician

Leader, Administrator, or Executive

About 8 to 10 minutes on how care actually works day to day—what you were trained for, what helps, and where you see patients fall off. Your answers are confidential and reported only in aggregate.

About 8 to 10 minutes on the state of your organization—staffing and capacity, how patients move through care, and where you’re placing bets for what’s next. Your answers are confidential and reported only in aggregate.

Tell us about you

Which best describes your primary discipline?

Please specify

What setting do you primarily work in?

Please specify

How many years have you been practicing?

Thinking back to your first year in practice, how prepared did you feel to practice independently in your setting?

1 – Not at all prepared

2 – Slightly prepared

3 – Somewhat prepared

4 – Well prepared

5 – Extremely prepared

How well do the education and training you’ve received match the demands of your day-to-day practice?

1 – Not at all

2 – Slightly

3 – Moderately

4 – Very well

5 – Extremely well

Where do you feel least confident today?

(Select all that apply)

Medically complex patients

Specialty areas (e.g., vestibular, pelvic health)

Documentation & coding

Digital tools & technology

Business & operations

Other

How do you prefer to build and maintain your clinical skills?

(Select all that apply)

On-demand courses

Live or in-person CE

Mentorship

Peer discussion

Journals & research

Employer-provided training

Online communities

How likely are you to still be working at your current organization two years from now?

1 – Not at all likely

2 – Slightly likely

3 – Moderately likely

4 – Very likely

5 – Extremely likely

What would most likely cause you to leave your current employer?

(Select your top 3)

Compensation

Caseload or productivity expectations

Administrative and documentation burden

Lack of career progression

Schedule inflexibility

Leadership and culture

Commute or location

Leaving the profession entirely

Other

What would most influence a decision to leave your current role?

(Select up to 2)

Pay

Work-life balance

Caseload or burnout

Growth & advancement

Autonomy

Leadership & culture

Relocation

How much visibility do you have into your own patient completion and drop-off rates?

1 – None

2 – Limited

3 – Moderate

4 – Strong

5 – Full, real-time visibility

Roughly what share of your scheduled visits are no-shows or late cancellations?

Under 5%

5–9%

10–14%

15–24%

25% or more

Don’t know

Roughly what share of your patients complete their full recommended plan of care?

Under 20%

20–39%

40–59%

60% or more

Not sure

On a typical full day, how many patients do you see?

Fewer than 8

8–11

12–15

16 or more

Is your current caseload sustainable at the quality of care you want to provide?

1 – Not at all

2 – Slightly sustainable

3 – Moderately sustainable

4 – Mostly sustainable

5 – Completely sustainable

How often do you shorten, simplify, or skip part of a treatment because of time or schedule pressure?

1 – Never

2 – Rarely

3 – Sometimes

4 – Often

5 – Very often

What is the biggest barrier to keeping patients engaged between visits?

(Select your top 3)

Setup time

Patient comfort with technology

Lack of reimbursement for time

Lack of visibility into patient completion

Doubt that it changes outcomes

Unclear who is responsible for tracking

Too many separate systems

Other

How do you deliver home programs today?

(Select all that apply)

Printed handout

Digital or app-based platform

Program built into the EMR

Self-recorded video

Verbal instruction only

Secure text messaging

Remote therapeutic monitoring (RTM)

I do not routinely prescribe home programs

If you use or have considered RTM, what is the biggest obstacle?

Billing & reimbursement complexity

Time & workflow

Patient adoption

Unclear ROI

Haven’t considered it

None, things are going smoothly

Other

What share of your patients complete their home program as prescribed?

Under 25%

25–49%

50–74%

75% or more

I don’t know

Do you routinely collect patient outcomes?

Yes, with standardized measures

Yes, informally

Not sure

How do you collect patient outcomes?

(Select all that apply)

Built into our EMR

A dedicated outcomes platform (e.g., FOTO)

Standardized paper or PDF forms

A patient app or portal

Manually tracked (spreadsheet, notes)

Not sure

When outcomes data is available, how often does it actually change how you deliver care?

1 – Never

2 – Rarely

3 – Sometimes

4 – Often

5 – Always

We don’t collect outcomes data

How accessible is outcomes data for you to use in your care delivery?

1 – Not at all accessible

2 – Slightly accessible

3 – Moderately accessible

4 – Mostly accessible

5 – Easily accessible

How ready do you feel to use AI-driven tools that suggest care improvements?

1 – Not at all ready

2 – Slightly ready

3 – Somewhat ready

4 – Mostly ready

5 – Very ready

What’s the hardest part of delivering great care right now?

(Optional)

What one change would most improve your working day?

(Optional)

Tell us about your organization

Which best describes your role?

Please specify

How many years have you been in a leadership role?

What type of organization do you lead or represent?

Please specify

Approximately how many clinicians are in your organization?

Roughly, what is your payer mix?

Enter the rough share of each. The shares must add up to 100%.

Commercial

Medicare

Medicare Advantage

Medicaid

Workers’ compensation

Self-pay or cash

Other

Total

{{ ['l_payer_commercial', 'l_payer_medicare', 'l_payer_medicare_advantage', 'l_payer_medicaid', 'l_payer_workers_comp', 'l_payer_self_pay', 'l_payer_other'].reduce((t, q) => t + (Number(store.getAnswer('connected-care', q)) || 0), 0) }}%

The shares must add up to 100%—you’re currently at {{ ['l_payer_commercial', 'l_payer_medicare', 'l_payer_medicare_advantage', 'l_payer_medicaid', 'l_payer_workers_comp', 'l_payer_self_pay', 'l_payer_other'].reduce((t, q) => t + (Number(store.getAnswer('connected-care', q)) || 0), 0) }}%.

Thinking about new-graduate clinicians you’ve hired, how prepared are they to practice independently when they start?

1 – Not at all prepared

2 – Slightly prepared

3 – Somewhat prepared

4 – Well prepared

5 – Extremely prepared

Over the past year, how has clinician turnover at your organization changed?

Increased significantly

Increased

Stayed about the same

Decreased

Decreased significantly

What is your current clinical staff vacancy rate?

Under 5%

5–9%

10–14%

15% or higher

Not sure

What are the top drivers of clinician departures at your organization?

(Select up to 2)

Pay

Work-life balance

Caseload or burnout

Growth & advancement

Leadership & culture

Relocation

Roughly what share of patients complete their full recommended plan of care across your organization?

Under 20%

20–39%

40–59%

60% or more

Not sure

Does your organization actively track and manage patient completion and drop-off rates?

Yes—it’s a KPI we manage to

We track it but don’t actively manage it

We don’t track it

Not sure

How significant is the revenue impact of patients not completing their plan of care?

1 – Negligible

2 – Minor

3 – Moderate

4 – Significant

5 – Very significant

Not sure

At your busiest location, what is the typical wait from referral to first visit?

Under 1 week

1–2 weeks

2–4 weeks

More than 4 weeks

How has that wait changed compared with a year ago?

1 – Much longer

2 – Somewhat longer

3 – About the same

4 – Somewhat shorter

5 – Much shorter

What most limits your capacity to see more patients?

(Select your top 3)

Clinician staffing

Front desk staffing (scheduling & intake)

Physical space

Payer authorization

Not enough patient referrals or demand

No-shows & cancellations

Documentation time

Other

Are your clinicians’ caseloads sustainable at the quality of care your organization aims to provide?

1 – Not at all

2 – Slightly sustainable

3 – Moderately sustainable

4 – Mostly sustainable

5 – Completely sustainable

Roughly what share of scheduled visits are no-shows or late cancellations?

Under 5%

5–10%

11–20%

More than 20%

Not sure

Which approaches does your organization use to keep patients engaged between visits?

(Select all that apply)

Printed HEP

Digital HEP

RTM

Messaging & outreach

Telehealth

No formal approach

Other

Where does your organization stand on remote therapeutic monitoring (RTM)?

Actively using & scaling

Using in a limited way

Actively considering

Considered and decided against

Not on our radar

What is the biggest obstacle to adopting or scaling RTM in your organization?

Billing & reimbursement complexity

Staffing & workflow

Patient adoption

Unclear ROI

Regulatory uncertainty

Not a priority

Other

Does your organization routinely measure patient outcomes?

Yes, with standardized measures

Yes, informally

Not sure

What does your organization use outcomes data for?

(Select up to 3)

Payer contracting

Clinician development

Marketing & patient acquisition

Referral relationships

Regulatory or accreditation reporting

We collect data but do not use it

Other

In the last 12 months, have you used outcomes data to win or defend a contract?

Yes

We were asked but could not produce it

Are payers or referral partners asking for outcomes data more than a year ago?

Much more

Somewhat more

About the same

Less

Have not received any requests

To what extent are patients being drawn to consumer or payer-sponsored care options outside your practice?

1 – Not at all

2 – Slightly

3 – Moderately

4 – Considerably

5 – To a great extent

Which new care or payment models are you participating in or actively exploring?

(Select all that apply)

ACOs

Clinically integrated networks

Bundled payments (e.g., CJR)

Preferred or narrow networks

Value-based contracts

None

When outcomes data is available, how often does it change how care is delivered in your organization?

1 – Never

2 – Rarely

3 – Sometimes

4 – Often

5 – Always

We don’t collect outcomes data

How ready is your organization to adopt AI-driven tools that suggest care improvements?

1 – Not at all ready

2 – Slightly ready

3 – Somewhat ready

4 – Mostly ready

5 – Very ready

What are your top one or two priorities for the practice over the next 1–3 years?

(Optional)

Are you a Medbridge subscriber?

Yes

Your answer helps us understand who we’re hearing from and won’t affect your entry in the gift card drawing.

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Thanks for helping us map the state of connected care. Keep an eye out for the results later this year.