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Modern Strategies for Advancing Therapeutic Alliance

Elevate patient care and improve outcomes by mastering communication strategies to build therapeutic alliances and enhance patient engagement.

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About this Certificate Program

This comprehensive program is designed to empower healthcare professionals to engage their patients through a strong therapeutic alliance. Addressing the critical issue of patient drop-offs, these courses delve into the art of effective communication, equipping practitioners with the skills needed to transform passive consumers into actively engaged participants. By understanding patient expectations, employing digital care options, and optimizing communication techniques, healthcare providers will not only improve patient engagement but also contribute to improvements in outcomes, reputation, and reimbursement.

Target Audience

While focusing on PTs, AT, and OTs, this certificate program will be beneficial to any clinician looking to elevate their practice through enhanced patient engagement, improved communication strategies, and the establishment of robust therapeutic alliances.

Goals & Objectives

  • Define the role of therapeutic alliance in achieving positive patient outcomes
  • Identify and adapt communication strategies based on patient expectations and needs
  • Develop effective patient introductions by applying knowledge of patient expectations and therapeutic relationship development
  • Master concise communication techniques, such as 30-second open and close conversations, for efficient patient interactions
  • Determine the successful path of patient engagement throughout the course of care
  • Leverage skills across digital platforms to enhance engagement and comfort levels in clinical practice

What's Included in the Certificate Program

Accredited Online Courses*

4 hours of online video lectures and patient demonstrations.

Accredited Online Courses*

4 hours of online video lectures and patient demonstrations.

Interactive Learning Assessments

Case-based quizzes to evaluate and improve clinical reasoning.

Section 1: Improving Therapeutic Alliance and Enhancing Patient Engagement

3 Chapters

Understanding Therapeutic Alliance and Patient Expectationskeyboard_arrow_down


Building Therapeutic Alliance in the Patient Evaluationkeyboard_arrow_down

  • Getting to Know Your PatientChapter 1

    We set the tone for the course of care during our very first interaction with the patient. The verbal and physical cues we use either allow us to start to develop trust or create a difficult barrier to overcome during the rest of the session.

  • The Patient Examination and Providing a Treatment DiagnosisChapter 2

    Physical therapists spend a lot of time in training developing the ability to generate a treatment diagnosis with our patients. However, we spend very little time learning how to effectively communicate information to our patients. The latter skill is incredibly important, and patients often expect significantly more from our communication than they receive.

  • Providing Treatment in the Initial VisitChapter 3

    There are many treatment options physical therapists can utilize that have similar effects. Learning how to elicit specific patient expectations and preferences is a valuable skill that can help improve patient outcomes.

  • Closing the SessionChapter 4

    The end of the initial evaluation is one of the most memorable aspects of care for our patients, and how we perform in that portion of the session can determine how effective our care will be and how likely our patients are to drop off. The “30-second close” is an effective strategy for communicating effectively with your patients and ensuring that they’ve had a positive experience.

  • Team Strategies for Therapeutic AllianceChapter 5

    In a perfect healthcare environment, we would always be able to have one provider working with the same patient throughout the entire course of care. However, that’s not always reality. Knowing how to communicate, not only within a team of providers but also as a member of each patient’s team, will be important to the success you achieve in building relationships and improving therapeutic alliance.

  • Measuring Therapeutic Alliance, and Strategies to ImproveChapter 6

    The ability to develop therapeutic alliance with our patients may be the most valuable skill a clinician can have. Therefore, it is imperative that we not only measure how effective we are at developing therapeutic alliance but also make it part of our discussions that we have in mentoring and training.

  • View full course details »

Enhancing Patient Engagement Throughout the Course of Carekeyboard_arrow_down

  • Introduction to Patient EngagementChapter 1

    Patient engagement is a broad term and includes dynamic and relational concepts. The benefits of improving engagement are far-reaching and significant. Therefore, it is important that therapists understand the impact of this material on their patients and start to develop a framework to assess where patients are in their engagement journeys.

  • Patient Engagement in the Dependence PhaseChapter 2

    Every phase of engagement brings unique opportunities and challenges for our patients. When in the dependence phase, our patients are frequently scared and overwhelmed and, as a result, may not be compliant. It’s important that therapists modify treatment and communication strategies in order to meet patients where they are mentally and emotionally in this stage and help lead patients to higher levels of confidence and independence.

  • Patient Engagement in the Empowerment PhaseChapter 3

    In the empowerment phase of engagement, patients are becoming more positive and confident. Arriving at this stage allows therapists the opportunity to bring patients into more of an active role in their care and help them become more engaged in their health.

  • Patient Engagement in the Self-Determination PhaseChapter 4

    Patients in the self-determination phase are the most independent, which brings unique challenges and opportunities. It’s important that we ask patients questions that help them assess what they want from their health and prepare them for what’s next when they have completed their course of care. In addition, communicating well with our patients in this phase will be valuable in creating a community of healthier, more engaged individuals.

  • Patient Engagement: Team StrategiesChapter 5

    As we add members to the patient’s healthcare team, the high-level communication becomes even more valuable. Therapists need to consider the role of the patient and the family environment in order to maximize the patient's ability to make behavioral change. We also need to communicate information about patient engagement within our own team so that we know not only what to do with a patient, but the context in which we need to deliver those services as well.

  • View full course details »

Section 2: Digital Strategies for Building Therapeutic Alliance

8 Chapters

Utilizing Digital Care to Build Therapeutic Alliance and Patient Engagementkeyboard_arrow_down


Shifting Patient Expectations for Digital Carekeyboard_arrow_down


Selling the Benefits of Digital Carekeyboard_arrow_down


Setting Intentions With Digital Carekeyboard_arrow_down


Building Rapport, Engagement, and Accountability Through Digital Carekeyboard_arrow_down


Digital Communication Strategies: After the First Visitkeyboard_arrow_down


Digital Communication Strategies: When Clarity Is Lackingkeyboard_arrow_down


Digital Communication Strategies: After a Tough Visitkeyboard_arrow_down


Section 3: Learning Assessment

1 Chapters

Learning Assessment

Craig Phifer


CEU Approved

4 total hours* of accredited coursework.
MedBridge accredits each course individually so you can earn CEUs as you progress.

      Our clinic could not be happier with MedBridge.

Amy Lee, MPT, OCS
Physical Therapy Central

       MedBridge has allowed us to create a culture of learning that we were previously unable to attain with traditional coursework.

Zach Steele, PT, DPT, OCS
Outpatient Physical Therapy & Rehabilitation Services

    MedBridge has created a cost-effective and quality platform that is the future of online education.

Grant R. Koster, PT, ATC, FACHE
Vice President of Clinical Operations, Athletico Physical Therapy

Frequently Asked Questions

Do I get CEU credit?
Each course is individually accredited. Please check each course for your state and discipline. You can receive CEU credit after each course is completed.

When do I get my certificate?
You will receive accredited certificates of completion for each course as you complete them. Once you have completed the entire Certificate Program you will receive your certificate for the program.

*Accreditation Hours
Each course is individually accredited and exact hours will vary by state and discipline. Check each course for specific accreditation for your license.

Do I have to complete the courses in order?
It is not required that you complete the courses in order. Each Certificate Program's content is built to be completed sequentially but it is not forced to be completed this way.

How long do I have access to the Certificate Program?
You will have access to this Certificate Program for as long as you are a subscriber. Your initial subscription will last for one year from the date you purchase.

Sample Certificate

Sample Certificate

Complete this series to receive your certificate.

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Certificate Program
Earn an official certificate of completion from MedBridge.
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  • Show patient and clients your commitment to education

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