Essential Elements of Clinical Supervision
Presented by Tina Marrelli and Kim Corral
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This course addresses the important and multifaceted roles that comprise the clinical manager or supervisor. Though the terms, titles and purview may vary from organization to organization, there is a discrete set of skills that can help the clinical supervisor (CS) be successful in this role. Whether supervising aides, a group of patients and their care plans, or other care models, the CS plays a pivotal role that helps achieve the organizations mission, as well as quality, safety and any number of metrics. The skills needed, effective communications, role playing and coaching and counseling for success will be addressed. Help your team members become proficient in their role—that of the clinician supervisor. This course is a continuation from Fundamentals of Clinical Supervision and the fourth course in a four-part series on clinical management and supervision.
Meet your instructors
Tina Marrelli
Tina Marrelli is the president of Marrelli and Associates, Inc., a publishing and consulting firm working in home care for more than 30 years. Tina is the author of 13 books, including the Handbook of Home Health Standards: Quality, Documentation, and Reimbursement (6th edition, 2018). Other books include A Guide…
Kim Corral
Kim is a registered nurse with a master's degree in education and more than 30 years of home health experience. She is an experienced leader in home health care, having held both clinical and operational positions at regional and national levels for large corporate home health organizations. She brings a passion for providing…
Chapters & learning objectives
1. Introduction to Organizational/Operational Management
This chapter addresses supervisory, organizational and management skills and the experience needed for success. Whether contacting a physician about a patient change in condition as reported by an aide and assessed by the supervisor or counseling an aide about documentation, the supervisor’s days are variable based on patient and organizational need. This chapter provides information about management, the organizational chart and “where” the clinical supervisor fits in. Communications with leaders/management and with peer team members, aides and agency support staff are also discussed. Clinical supervisors and managers have a role in customer service and the patient family/experience, but all clinical team members represents the face of the organization with every visit when assessing the plan of care. This chapter provides an example of a home visit with practical follow-up for areas identified needing improvement.
2. Pulling it all Together: Excellence in Action
The first three chapters laid the foundation for success in the clinical supervisor role. This chapter highlights a sample day in the life of a clinical supervisor. This “day in the life” includes meeting consideration, processing workflow, daily oversight, sample organization metrics, follow-up e.g. on call, changes in condition, employee call offs, case-conferencing, and more! In addition, an interactive vignette of a clinical supervisor’s daily routine is presented and reviewed. A second vignette presents a joint visit with lessons learned. This chapter provides a roadmap to help organizations apply information presented to support and standardize their performance improvement initiatives related to the important role of the clinical supervisor.