SupervisionMax: Supervisory Training Program for
Home Health and Hospice Part 2

Designed specifically for supervisors, managers, and directors in home health and hospice agencies. You’ll not only learn the most effective strategies for supervising and motivating staff, you’ll also learn the newest approaches for increasing morale, team commitment, and retention of valuable employees. This includes:

• How to deal with a supervisor’s most challenging employee and what to do when all else fails.
• Why certain types of supervision will not motivate employees.
• How the wrong approach to supervision can actually de-motivate employees and lead to higher turnover.
• The four major approaches to supervision and when to use each approach.
• How to determine the supervisory level of each employee and how to use this knowledge to improve their motivation, performance, and commitment.
• The best approaches for improving staff morale, commitment, and retention.

In this module, we will focus on the Supervision Max framework, measures of success, and the mechanics of accountability.

Learning Objectives

• List the five critical elements of the Supervision Max model (Clarify, Assess, Delegate, Support, Motivate)
• Distinguish between “job-specific skills” (technical tasks) and “interpersonal skills” (soft skills) when evaluating a role
• Construct (or select examples of) clear “measures of success” that combine specific skills with measurable outcomes
• Apply the three rules of accountability (Expectations, Skill Development, Accountability) to diagnose why a task was not completed successfully

Applicable Disciplines include: PT, OT, RN, and Texas Administrators