The Pillars of Anti-oppressive Practice Part 2: Intercultural Effectiveness
Presented by Ellen Fink-Samnick
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Healthcare teams are increasingly diverse, making it essential for professionals to cultivate intercultural effectiveness to ensure equitable, respectful, and patient-centered care. This course examines how intersecting identities—such as race, gender, ability, socioeconomic status, and more—affect health outcomes, team dynamics, and care delivery. Through the lens of anti-oppressive practice, learners will explore the foundations of intersectionality, inclusive language, and the 7 Pillars of Inclusion as strategies to foster collaboration, reduce disparities, and promote professional accountability. Designed for healthcare providers in athletic training, case management, nursing, occupational therapy, physical therapy, social work, and speech-language pathology, this course supports clinical, operational, and ethical excellence in a wide range of care settings. By integrating practical models, real-world case examples, and actionable tools, participants will develop skills to enhance team engagement, communication, and equity in care delivery.
Learning Objectives
- Analyze the impact of intersectionality and the Wheel of Privilege and Power on workforce dynamics
- Evaluate how inclusive practices, including the 7 Pillars of Inclusion, enhance workforce performance
- Integrate professional resources and strategies to support intercultural effectiveness in team settings
- Develop action plans to implement intersectional and intercultural effectiveness across diverse teams
Meet your instructor
Ellen Fink-Samnick
Dr. Ellen Fink-Samnick is an award-winning industry entrepreneur who empowers healthcare’s interprofessional workforce. She is known as Professional Case Management’s Ethical Compass and for her work in health equity, integrated care, interprofessional teams, professional case management, quality, and trauma-informed…
Chapters & learning objectives
1. Informing Intersectionality
This chapter introduces intersectionality as a core principle of anti-oppressive practice and examines how overlapping identities influence power, privilege, and bias in healthcare. Learners will explore real-life case scenarios and examine the relevance of professional codes of ethics in addressing disparities. The content provides foundational insights into how intersectionality shapes patient engagement, treatment planning, and workforce dynamics.
2. The Terminology Trail
This chapter unpacks evolving terminology related to inclusion, equity, and cultural competence. It provides guidance on the use of gender-neutral language and inclusive communication, referencing key standards like the APA’s Inclusive Language Guidelines. Participants will also learn the 7 Pillars of Inclusion framework as a practical model for fostering respectful and effective clinical environments.
3. Advancing Intercultural Effectiveness Across Teams
This chapter focuses on team-based care and outlines strategies for building intercultural effectiveness within diverse interdisciplinary teams. Learners will explore intercultural communication competence, key behavioral elements, and evidence-based tools such as the Intercultural Effectiveness Scale. Emphasis is placed on building mutual respect, enhancing collaboration, and improving outcomes through culturally informed practice and leadership.
