What RTM Means for Your Practice—And Why It’s Worth It

The biggest challenge clinicians face today is having enough time to provide care for their patients while managing all of the “extra” tasks, such as documentation, billing, and insurance requirements.

It becomes even more difficult when these jobs are fragmented with multiple systems, software, and even paper forms to manage.

Instead of adding “one more thing” to your plate, I want to show you how Medbridge simplifies all of this, so you can focus on helping people feel and move better, improve patient outcomes, and create sustainable reimbursement channels for your clinic.

Since 2022, remote therapeutic monitoring (RTM) codes have been available to clinicians for reimbursement for monitoring and engaging patients remotely between visits. The big picture with RTM is to improve patient adherence to their home exercise programs (HEP) and to monitor musculoskeletal (MSK) data—that way, patients have the support they need between sessions. 

Many clinicians have been hesitant to try RTM in their practice, so Medbridge created an easy way to fit it into your daily workflow. It’s called Medbridge One Care, and it comes with Guided Pathways and built-in RTM tools that make it natural for clinicians to track and document tasks they were likely already doing.

Medbridge makes RTM simple

Within One Care, Pathways act as the hub for remote therapeutic monitoring, giving you one place to view progress, review patient feedback, and track engagement between visits. You can easily see which patients are meeting milestones, who might need additional support, and how they’re responding—all without switching systems.

In other words, when your patient logs into Medbridge for their HEP or pathway, they can easily view their dashboard to submit feedback, see treatment reminders, and track their progress.

For you as the clinician, integrated RTM tools, like built-in timers and one-click documentation summaries, make it faster and easier to stay on top of daily tasks. One Care actually simplifies the administrative side so it doesn’t feel like “extras” on an endless to-do list.

All the while, you can use the milestone dashboard to see how each patient is progressing with their assigned program, send quick responses through secure messaging, and keep everything organized in one platform. Having a single place to deliver personalized programs, monitor progress, and track outcomes makes RTM simple.

What RTM looks like in action

If you’ve ever worried that RTM might complicate your workflow, here’s the good news: it doesn’t. With One Care, RTM is designed to fit naturally into your daily routine.

1. Assigning a digital program

After your evaluation, you assign the patient a digital program—either a customized home exercise program or a structured Pathway. This program acts as the “device” required for RTM, tracking progress and connecting you to meaningful data.

2. Enrolling and educating the patient

Activating RTM is as simple as one click. From there, you can show patients how to use the Medbridge patient mobile app to log exercises, track pain or difficulty, and stay connected between visits. It’s quick, practical, and easy to document for CPT 98975.

3. Monitoring progress in one place

Your RTM dashboard becomes your command center. You can instantly see who’s making steady progress and where engagement might be slipping. The platform automatically tracks activity and feedback, while an integrated timer keeps accurate tabs on RTM management time for codes 98980 or 98981.

But RTM goes beyond simply tracking—it brings treatment management into the digital space. Historically, clinicians would print home exercise programs and rely on in-person sessions to make updates. With RTM, that ongoing management can now be handled either by you or in collaboration with a virtual care coordinator. Together, you can review reported symptoms, monitor adherence, and make real-time adjustments to exercises, intensity, or progression. This ensures patients receive ongoing, personalized care between visits while maintaining compliance with RTM treatment management requirements.

4. Communicating and adjusting care

RTM also gives you a direct line to your patients. A quick message, call, or check-in counts toward your communication time and helps keep motivation high. You can make real-time updates to their HEP or Pathway, respond to feedback, and provide consistent follow-up that improves outcomes.

5. Completing the episode of care

RTM runs on a simple monthly rhythm. You bill once engagement and time thresholds are met, and the platform generates documentation you can drop right into your EMR. RTM continues for as long as the plan of care is active, supporting your patients until they’re ready for discharge.

RTM from the patient’s perspective

From the patient’s side, RTM feels like ongoing support rather than extra homework. Through the Medbridge patient mobile app, patients log exercises, track pain scores, and message their clinician between visits. Each interaction helps you monitor progress, make timely adjustments, and keep patients accountable to their goals.

RTM helps your patients—and that helps you

It would be easy to focus on the 4x return on investment and how additional revenue resources can help your clinic grow while also providing better service to patients. But I’ll let the RTM calculator show you the numbers in detail.

The fact is that digital HEPs and Guided Pathways are significantly enhanced by RTM capabilities through One Care, leading to stronger adherence and better results. The easy-to-follow dashboard gives you real-time visibility into patient activity, progress, and communication—all the data you need to guide smart clinical decisions.

Beyond the metrics, RTM also enhances the therapeutic alliance between you and your patients. Regular, proactive communication through remote monitoring fosters trust and accountability, helping patients feel supported between visits and more motivated to stick with their program.

You can be the RTM champion in your clinic

Introducing new technology can seem daunting, but when it’s built into a system you already use—like Medbridge—it’s much easier to make the transition. And because RTM is integrated within One Care, you stay connected to your patients throughout their care instead of relying on outsourced monitoring or third-party services.

Whether you’re a staff clinician or a clinic director, you can explore remote therapeutic monitoring with a Medbridge demo to see just how seamless it can be to make RTM a standard part of care in your clinic.

Take the next step: try a demo

See how your practice can benefit from Medbridge One Care, the all-in-one solution for home exercise programs, remote therapeutic monitoring, and guided pathways that helps improve outcomes and simplify your workflow.