Through the Consumer’s Lens: Redefining the Home Health Experience
Presented by Tim Altenburg, Chris Chimenti, and Mitch Comstock
Description
Home health leaders are currently caught in a tug-of-war between rising compliance demands and a shrinking clinical workforce. In the rush to solve for burnout and retention, we often overlook the most powerful diagnostic tool we have: the patient and caregiver experience.
Join us on June 4th as Medbridge’s Tim Altenburg and Chris Chimenti of HCR Home Care bridge the gap between clinical operations and the consumer reality. Drawing on Chris’s clinical expertise and firsthand experience navigating the home health system as a caregiver for his mother, the duo will discuss what care delivery really looks like from “the other side of the bed.”
This session dives into how the consumer experience relates to the hot topics keeping home health leaders up at night, including challenges like clinician retention, employee satisfaction, and patient care. You’ll leave this live fireside chat with a new framework for using consumer-side insights to drive sustainable growth and practical learnings you can put into practice at your agency.
Instructors
Tim Altenburg, PT, DPT
Timothy Altenburg is a distinguished clinician-operator specializing in the intersection of operations and clinical care. As the VP of Senior Care at Medbridge, he oversees the strategic development of an integrated ecosystem designed to support healthcare professionals across the continuum. Timothy’s career is defined by a…
Chris Chimenti
Chris Chimenti earned his Masters of Science in Physical Therapy degree from Slippery Rock University in 1997. He is currently employed as the Senior Director of Clinical Education at HCR Home Care, a Rochester-based certified home health care agency operating across Upstate New York State. He has over 26 years of experience…
Mitch Comstock, Director of Product Marketing
Mitch is a seasoned product marketing manager who has spent the last seven years working at a wide range of tech companies before joining Medbridge. In his role, he focuses on the go-to-market function for new products and features, combining customer knowledge, market insights, and competitive analysis to build powerful…
Learning Objectives
- Hear how home health looks from the consumer side from an industry expert who recently experienced the system as a caregiver.
- Unpack how a new point of view on home care delivery can help identify friction points in current clinical operations.
- Discuss how consumer-side insights impact challenges facing the industry, including clinician satisfaction, retention, and the future of patient care.
Agenda
All times in Eastern Time.
- 1:00pm–1:45pm
- Through the Consumer’s Lens: Redefining the Home Health Experience
- 1:45pm–2:00pm
- Question & Answer Session
Medbridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected] . We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.
Details
- June 4, 2026
- 1:00pm-2:00pm EDT
-
- General Audiences
- Register soon to secure your spot!
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June 4, 2026
1:00pm-2:00pm EDT
Register for Webinar
* Available June 4
Accreditation
This live event is an informational session only and will not be accredited.
How to Prepare
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