Professionalism: Communication and Cultural Competency

This course will equip home health aides with essential skills to build strong relationships with patients and colleagues. Learners will gain an understanding of professional communication techniques, effective documentation practices, and how to navigate cultural and linguistic differences in care respectfully. By the end of this course, participants will be able to confidently manage various communication scenarios and contribute effectively to the healthcare team. This course was written to align with the training requirements under §484.80 for home health aide education.

Course Objectives

1. Define professionalism and explain its importance in home health care
2. Identify how personal attitudes and behaviors affect patient comfort, dignity, and outcomes
3. Recognize unprofessional behaviors and understand their impact on care
4. Demonstrate respectful and empathetic communication and demeanor, especially in stressful or emotionally charged situations

This course was written in alignment with the CMS Conditions of Participation for Home Health: 42 CFR §484.80 (Home Health Aide Services) training expectations relevant to aide services.

• https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-G/part-484/subpart-B/section-484.80

Estimated Runtime: 25 minutes

Reviewed and approved by
Kim Tate, RN, BSN

NOTE: This course is not a substitute for legal advice for any individual provider or situation. Always consult your company’s legal or compliance personnel with any questions or concerns related to this subject matter.