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presented by Tonya Miller, PT, DPT, PhD
Financial: Tonya Miller is the owner of and a consultant for TYM Coaching.
Nonfinancial: Tonya Miller has no competing nonfinancial interests or relationships with regard to the content presented in this course.
Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.
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Tonya Miller, PT, DPT, PhD
Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to…
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1. Complaint Management in the Healthcare Setting
It’s important to recognize how customer complaints can benefit you and your organization, helping you improve processes. In this course, we will review the steps for applying complaint management techniques in the healthcare setting.
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