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Conflict Management and Resolution: Words, Tone, and Body Language

presented by Amy Lafko, MSPT, MBA

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Disclosure Statement:

Financial— Amy Lafko receives compensation from MedBridge for the production of this course. There are no other relevant financial relationships. Nonfinancial— Amy Lafko has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

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Conflict Management and Resolution: Words, Tone, and Body Language is part four in a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.

Meet Your Instructor

Amy Lafko, MSPT, MBA

Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise to improve the entire lifecycle of…

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1. Words, Tone, and Body Language

In this course, participants will explore the ways in which words, tone and body language convey meaning. Strategies to modulate communication style and effectively convey meaning are also addressed.

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