Certificate Program
Leadership in Action: Key Skills for Home Health Clinical Managers
Equip yourself with essential leadership tools and evidence-based strategies to confidently navigate the complexities of clinical management in home healthcare, empower your team, and elevate patient care.
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About this Certificate Program
Clinical managers in home healthcare are essential to developing the next generation of healthcare providers, yet their role has unique challenges. Managing clinical oversight while addressing the team’s needs can be daunting, especially in an unpredictable setting with complex team dynamics and competing priorities. These demands require clinical managers to balance leadership, effective communication, and professional interactions in a highly variable environment.
This certificate program will help clinical managers navigate these challenges by providing practical tools and evidence-informed strategies for success. Participants will engage in interactive learning focused on key leadership principles, including teaching and mentoring strategies, time management, conflict resolution, effective feedback delivery, and communication in challenging situations. By emphasizing real-world scenarios, the course prepares clinical managers to immediately apply these skills, enhancing patient care and improving the learning experiences of team members. This program empowers clinical managers to excel in their roles, fostering a supportive and dynamic leadership culture within the home healthcare setting.
Target audience
This certificate program is specifically designed for current and aspiring clinical managers within home healthcare organizations. This includes individuals in roles such as clinical supervisors, nurse managers, therapy managers, program directors, and other leaders responsible for the oversight, guidance, and professional development of clinical teams providing care in patients’ homes. The program is ideal for those seeking to enhance their leadership capabilities, improve team performance, navigate complex team dynamics, and balance clinical oversight and support team needs effectively. It is also valuable for experienced clinical leaders looking for evidence-informed strategies to optimize their leadership skills and foster a positive and growth-oriented work environment within the unique challenges of the home healthcare landscape.
This series includes courses that range from 4 minutes to 33 minutes. Some are accredited for the following audiences (PT, OT, SLP, RN), but some are not, and if CEUs are allocated for each course, they will vary depending on the discipline and course length.
Goals & objectives
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Apply leadership principles to manage and develop teams within the home healthcare environment effectively
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Integrate learning theories and styles to optimize home healthcare clinical management, tailoring teaching strategies to individual learner needs
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Utilize effective feedback strategies in home healthcare leadership models to promote growth and competency in staff
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Produce a personalized time management plan to tackle obstacles and boost your effectiveness as a clinical manager
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Employ communication and problem-solving techniques to support staff in navigating challenging interactions with patients, families, and caregivers, while fostering learning opportunities for team members
What’s included in the Certificate Program
Accredited Online Courses*
7 hours of online video lectures and patient demonstrations.
Interactive Learning Assessments
Case-based quizzes to evaluate and improve clinical reasoning.
Case Study Interviews
Recorded Q&A sessions between instructors and practice managers.
Certificate Program overview
Section 1
Clinical Management 101 1 ItemDay in the Life: A Clinical Manager in Home Healthcare Course
Chapter 1: Clinical Manager in Home Healthcare
This chapter equips home healthcare clinical managers with practical tools and leadership strategies to effectively navigate complex team dynamics, enhance patient care, and support the development of future healthcare providers.
Section 2
Learning and Teaching Styles 5 ItemsPreceptor and Clinical Manager: Application of Learning and Teaching Styles Course
Chapter 1: Application of Learning and Teaching Styles
This chapter helps healthcare preceptors understand and adapt to diverse learning styles using adult learning theory, enhancing engagement and improving outcomes in the precepting model.
Preceptor and Clinical Manager: Feedback Strategies Course
Chapter 1: Feedback Strategies
This chapter equips preceptors in home healthcare with practical techniques and strategies for giving and receiving structured, meaningful feedback that supports reflection, addresses performance gaps, and fosters continuous learning.
Setting a Strong Foundation: Asking Powerful Questions Course
Chapter 1: Asking Powerful Questions
Powerful questions drive change, build connection, and improve outcomes. In this course, strategies for asking powerful questions are explored.
Setting a Strong Foundation: The Three Levels of Listening Course
Chapter 1: The Three Levels of Listening
Being a successful leader comes down to being able to listen to your team effectively. The three levels of listening move beyond “active listening” which focuses on how we demonstrate we are listening. This course defines the three levels of listening and explore strategies to promote listening for understanding within your team.
Setting a Strong Foundation: What is Your Intention? Course
Chapter 1: What Is Your Intention?
As a leader, your intention sets the framework for everything you do - from rounding, to giving feedback, to writing a new policy. This course defines strategies to effectively set your intention prior to and when interacting with your team.
Section 3
Management of Schedules and Time 4 ItemsClinical Manager Time Management: Keys to Success Course
Chapter 1: Keys to Success
This chapter equips home healthcare clinical managers with practical time-management strategies to prioritize tasks, reduce distractions, and create a supportive, efficient environment for both staff and patients.
Daily Efficiencies: Creating Clarity in Email Communication Course
Chapter 1: Creating Clarity in Email Communication
We often send a quick email without even thinking about how it is structured and if the email is truly communicating what we expect the reader to do with it. This course gives you simple and easy-to-follow steps to create efficient, engaging emails that move the reader to action.
Daily Efficiencies: Organizing Your Emails Course
Chapter 1: Organizing Your Emails
Most of us spend hours a day managing our emails and feeling unproductive because we don’t have the time to get to really important work. Setting clear email expectations and implementing workflow efficiencies creates an organized and efficient inbox that works for you instead of working against you. This session gives you easy-to-apply strategies that you can start using today to manage your inbox and save time and energy.
Daily Efficiencies: Time Management Strategies Course
Chapter 1: Time Management Strategies
Workdays can often fly by, leaving you wondering exactly what you accomplished. This is the fate of the distracted workforce. In this course, we’ll explore ways to reduce distractions and to find time for focused and productive work.
Section 4
Preceptor Mentoring Strategies: Navigating Challenges 6 ItemsPreceptor and Clinical Manager: Navigating Patient, Family, and Caregiver Challenges Course
Chapter 1: Navigating Patient, Family, and Caregiver Challenges
This chapter helps home health preceptors and clinical managers develop strategies to navigate complex family and caregiver dynamics, fostering positive relationships while supporting effective learning.
Preceptor and Clinical Manager: Handling Difficult Professional Conversations in Healthcare Course
Chapter 1: Handling Difficult Professional Conversations in Healthcare
This chapter equips home healthcare preceptors and clinical managers with practical communication strategies to effectively manage difficult interactions, support quality care, and model positive behaviors for mentees.
Managing for Accountability: Accountability Starts With You Course
Chapter 1: Accountability Starts With You
Oftentimes, accountability is thought of as a punishment or the action of holding someone accountable when they have done something wrong. This course reframes accountability through the lens of expectation setting, clear communication and organizational alignment. In this course, learners will define their role in setting expectations and managing for accountability.
Managing for Accountability: Setting Expectations Course
Chapter 1: Setting Expectations
When setting expectations for your team, it’s important to ensure that expectations are clear and achievable. It’s also important to define why it matters for the team. In this course, learners will explore techniques and tools for setting expectations so that employees are set up for success.
Managing for Accountability: Using Accountable Language Course
Chapter 1: Using Accountable Language
Using accountable language shows others how you create your own level of accountability. Through modeling accountable language and promoting accountable language in others, leaders create a team dynamic that supports organizational change. This course focuses on the role of accountable language in solving problems and provides strategies on how to coach accountability for others to set themselves, and their teams, up for success.
Managing for Accountability: Gaps in Expectations Vs. Outcomes Course
Chapter 1: Gaps in Expectations Vs. Outcomes
What happens when you’ve set clear expectations, communicated them thoroughly, and followed-up regularly, and you’re still noticing that a team member is not meeting expectations? This course explores strategies for course correction when things do not go as expected.
Section 5
Conflict and Power Dynamics 6 ItemsPreceptor and Clinical Manager: The Role of Emotional Intelligence in Conflict Resolution Course
Chapter 1: The Role of Emotional Intelligence in Conflict Resolution
This chapter empowers home healthcare preceptors and clinical managers to use emotional intelligence to effectively resolve conflict and enhance communication, patient care, and the learning environment for mentees.
Conflict Management and Resolution: Strategies to Effectively Resolve Conflict Course
Chapter 1: Strategies to Effectively Resolve Conflict
In this course, participants will explore strategies for conflict resolution, including getting emotions out of the way, bridging the gap between perceived differences, and creating a solution to the problem.
Conflict Management and Resolution: Preparing for Success Course
Chapter 1: Preparing for Success
This course is the foundation for the conflict resolution series. Learners will explore strategies for separating what they feel from the actual facts of the situation.
Conflict Management and Resolution: Navigating Conflict Resolution Styles Course
Chapter 1: Navigating Conflict Resolution Styles
There is more than one conflict resolution style, and while we each have different natural tendencies, one style may be more appropriate than another given a particular scenario. In this course, participants will explore different conflict resolution styles, as well as when each can be used most effectively.
Conflict Management and Resolution: Words, Tone, and Body Language Course
Chapter 1: Words, Tone, and Body Language
In this course, participants will explore the ways in which words, tone and body language convey meaning. Strategies to modulate communication style and effectively convey meaning are also addressed.
Conflict Management and Resolution: Mediating Conflict Part 2 - The Conversation Course
Chapter 1: Mediating Conflict Part 2: The Conversation
Your role as a leader involves mediating conflict within your team to work towards a resolution. In this course, learners will explore strategies to facilitate productive conflict resolution discussions with team members.
Section 6
Career Action Plan 1 ItemPreceptor and Clinical Manager: How to Build a Professional Development Plan Course
Chapter 1: How to Build a Professional Development Plan
This chapter helps home healthcare preceptors and clinical managers strengthen leadership and clinical skills through self-assessment, goal setting, and collaborative development planning for sustained professional growth.
Section 7
Supplemental Materials 2 ItemsBibliography File
Skills Checklist File
Instructors
Tonya Miller
PT, DPT, PhD
Kelly York
BSN, RN, CCRN
Amy Lafko
MSPT, MBA
CEU approved
7
total hours*
of accredited coursework.
Medbridge accredits each course individually so you can earn CEUs as you progress.
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Browse PlansFrequently asked questions
Everything you need to know about Certificate Programs.
Accreditation Hours
Each course is individually accredited and exact hours will vary by state and discipline. Check each course for specific accreditation for your license.
When do I get my certificate?
You will receive accredited certificates of completion for each course as you complete them. Once you have completed the entire Certificate Program you will receive your certificate for the program.
Do I get CEU credit?
Each course is individually accredited. Please check each course for your state and discipline. You can receive CEU credit after each course is completed.
Do I have to complete the courses in order?
It is not required that you complete the courses in order. Each Certificate Program's content is built to be completed sequentially but it is not forced to be completed this way.
How long do I have access to the Certificate Program?
You will have access to this Certificate Program for as long as you are a subscriber. Your initial subscription will last for one year from the date you purchase.
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