Preceptor and Clinical Manager: The Role of Emotional
Intelligence in Conflict Resolution
Presented by Tonya Miller
In the ever-changing home healthcare environment, conflicts can arise due to diverse patient needs, caregiver stress, and communication barriers. Home healthcare preceptors and clinical managers often face challenges in navigating these conflicts, which can hinder patient care and the learning environment for mentees. This course aims to equip preceptors with the skills to harness emotional intelligence, enabling them to recognize their emotions and those of others, thus fostering better communication and understanding. By emphasizing strategies for effective conflict resolution, the course will empower preceptors and clinical managers to leverage emotional intelligence in conflict resolution and model these behaviors for mentees.
Learning Objectives
- Determine the elements of emotional intelligence in conflict resolution
- Integrate emotional intelligence strategies in conflict resolution
- Organize a personalized emotional intelligence plan to address conflict resolution in the home healthcare environment
Meet your instructor
Tonya Miller
Tonya Miller, a national speaker, author, and founder of TYM Coaching, is deeply committed to personal growth and developing strong leaders. With more than 25 years of executive leadership skills and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. She tailors her coaching programs to…
Chapters & learning objectives
More courses in this series
Day in the Life: Precepting in Home Healthcare
Tonya Miller and Kelly York
Day in the Life: A Clinical Manager in Home Healthcare
Tonya Miller and Kelly York
Preceptor and Clinical Manager: Application of Learning and Teaching Styles
Tonya Miller and Kelly York
Preceptor and Clinical Manager: Feedback Strategies
Tonya Miller and Kelly York
Preceptor Time Management: Keys to Success
Tonya Miller and Kelly York
Preceptor Time Management: Managing Schedules for Two
Tonya Miller and Kelly York
Clinical Manager Time Management: Keys to Success
Tonya Miller and Kelly York
Preceptor and Clinical Manager: Navigating Patient, Family, and Caregiver Challenges
Tonya Miller and Kelly York
Preceptor and Clinical Manager: Handling Difficult Professional Conversations in Healthcare
Tonya Miller and Kelly York
Preceptor and Clinical Manager: The Role of Emotional Intelligence in Conflict Resolution
Tonya Miller
Preceptor and Clinical Manager: How to Build a Professional Development Plan
Tonya Miller and Kelly York
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