Implementing RTM in 2026: Increasing Therapeutic Alliance, Patient Retention,
and Revenue Within Your Private Practice

Presented by Craig Phifer, Andrew Mickus, Jon Ide-Don, and Suzanne Leach

Implementing RTM in 2026: Increasing Therapeutic Alliance, Patient Retention, and Revenue Within Your Private Practice

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Connected Digital Health: Implementing RTM in 2026: Increasing Therapeutic Alliance, Patient Retention and Revenue Within Your Private Practice (Episode 1)

Audio Runtime: 58 Minutes

Remote therapeutic monitoring (RTM) is changing how organizations engage patients and support care beyond the visit. With the expansion of RTM CPT codes, RTM is becoming an even more powerful lever for organizations looking to extend care beyond the visit and sustain patient engagement between visits. Join us for a candid, real-world conversation with the Rehabilitation & Performance Institute as they share how their team has leveraged RTM to deliver exceptional patient care and generate incremental revenue. This session is an open discussion rather than a slide presentation. We’ll unpack what it really takes for organizations to get off the ground with RTM—and start seeing tangible results.

Learning Outcomes
  • Understand approaches to clinician adoption and organizational alignment for RTM
  • Learn how RTM workflows can be embedded into everyday clinical practice
  • Explore how RTM can support improved patient outcomes and satisfaction

This is an audio-only course and is not accredited. In accordance with the ACCME Standards for Integrity and Independence, Medbridge is committed to providing a clear distinction between accredited and non-accredited learning experiences. This Connected Digital Health podcast episode is a non-accredited activity and is not eligible for CEU credit. We provide this platform to explore new and evolving topics in healthcare independently of our accredited professional development content.

Meet your instructors

A smiling individual with short hair sits outdoors on stone steps, wearing a dark blue jacket and light blue shirt in a medbridge setting.

Craig Phifer

Craig is an owner and the CEO of Rehabilitation & Performance Institute, a private practice with offices in Kentucky, Indiana, and Illinois. Craig believes that high-quality personalized care, professional flexibility, and profits can all exist together. He recognizes this approach empowers both therapists and patients. Craig…

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A smiling person with short hair and a beard wears a light blue button-up shirt against a white background, symbolizing medbridge's role in digital healthcare education.

Andrew Mickus

Andrew is the chief content officer at Medbridge, where he oversees the creation and production of Medbridge’s best-in-class clinician and patient education. As one of the founding members of the Medbridge team, he has been an instrumental part of the organization’s transformation from a small startup focused on therapy CEUs…

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Jon Ide-Don

Jon Ide-Don is a digital health leader and expert in building digital health products that deliver care at scale. As director of clinical programs at Medbridge, Jon leads the clinical content team in defining and developing best-in-class digital care pathways that are clinically rigorous and patient-first. Jon has his…

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Suzanne Leach

Suzanne is a physical therapist and clinic director for Rehabilitation & Performance Institute, a private practice with offices in Kentucky, Indiana, and Illinois. She is a graduate of RPI and University of Evansville’s Orthopaedic Residency Program, which she completed prior to obtaining her OCS certification. Suzanne’s…

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Chapters & learning objectives

Implementing RTM in 2026: Increasing Therapeutic Alliance, Patient Retention, and Revenue Within Your Private Practice

1. Implementing RTM in 2026: Increasing Therapeutic Alliance, Patient Retention, and Revenue Within Your Private Practice

Remote therapeutic monitoring (RTM) is transforming how organizations extend care beyond the visit and keep patients engaged between appointments. Join the Rehabilitation & Performance Institute for a candid conversation about how they implemented RTM to enhance patient care and generate additional revenue—and what it really takes to get started and see results.