Patient Activation: Chronic Condition Self-Management
Presented by Mark D. Valenti and Brittany M. Wilson
Financial: Brittany Wilson receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course. Non-Financial: Brittany Wilson has no competing non-financial interests or relationships with regard to the content presented in this course.
Creating and improving a connection and relationship between provider and patient can lead to honest and open dialogue, driving better patient adherence and buy-in, and ultimately leading to better patient outcomes. This is particularly important when a patient is struggling with managing a chronic condition.
However, providers are not typically trained in the strategies and skills to effectively activate patients. Their training is focused on a less collaborative, hierarchical communication style.
This course (and the Patient Activation series) will challenge the traditional top-down approach to communication that permeates the current state of healthcare. The course will succinctly and powerfully give providers strategies and skills to truly connect with patients and activate them in their own health and wellness goals. This course focuses on approaches to support patient self-management of chronic conditions.
Meet your instructors
Mark D. Valenti
Mark D. Valenti has a background in health systems management, human behavior, and patient activation. He enjoys connecting with partners such as the National Board of Medical Examiners with their Health Coach Program in China or with Australia’s Flinders University on an innovative approach to patient chronic condition…
Brittany M. Wilson
Brittany Wilson, BSN, RN, has experience in critical care medicine, interventional telemetry, home care, and care management. She has experience partnering with primary care offices to simplify their processes. Brittany coaches providers in real time on the front line as they communicate with patients, providing mentorship…
Chapters & learning objectives
1. Introduction to Chronic Condition Self-Management
MI is a collaborative conversation to strengthen a person’s own motivation and commitment to change. This chapter connects the foundational strategies and steps of motivational interviewing to the elements of self-management. The chapter includes two provider–patient videos: Ineffective Guidance and Effective Guidance.
2. Resist Your Righting Reflex
The righting reflex is an urge/reflex to correct patients or to tell them they should change. This is understandable because providers want to help or fix patients. However, when providers invoke their righting reflex, this may result in patients feeling as if their opinions/perspectives are not valued. Providers may effectively build partnerships by resisting their righting reflex and expressing empathy. This chapter includes a video that demonstrates competent practice.
3. Don’t Be a Cheerleader
Intrinsic motivation comes from within individuals when they make decisions based on self-improvement. Well-meaning providers may cheerlead patients when they focus on the relationship (extrinsic motivation). If the provider focuses on the relationship, it is difficult for patients to focus on their intrinsic motivation. Providers may build intrinsic motivation and confidence by using affirmations. This chapter includes a video that demonstrates competent practice.
More courses in this series
Patient Activation: Inducing Intrinsic Motivation
Mark D. Valenti and Brittany M. Wilson
Patient Activation: Chronic Condition Self-Management
Mark D. Valenti and Brittany M. Wilson
Patient Activation: Post-Acute Care
Mark D. Valenti and Brittany M. Wilson
Patient Activation: Considering Virtual Collaboration and Telehealth
Mark D. Valenti and Brittany M. Wilson
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