Jerry Durham

Jerry Durham is a speaker, author, and consultant with a singular passion for leveraging the entire practice team to improve patient outcomes while driving revenue through better sales processes. With 32 years in physical therapy and healthcare, along with 20+ years as a business owner, Jerry has honed his expertise in patient engagement and sales-focused front desk interactions that influence patients’ decisions throughout their journey. He has spent significant time working directly with patients in front desk roles. Jerry now leads The Client Experience Company, dedicated to enhancing patient outcomes and practice profitability by optimizing the patient lifecycle through sales-driven strategies at the front desk.