Professional Communication: Constructive Conflict With Coworkers

Presented by Joy Goldsmith and Elaine Wittenberg

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Video Runtime: 12 Minutes; Learning Assessment Time: 4 Minutes

This series guides healthcare providers and professionals in home health, hospice, and palliative care, as well as those working with chronic and complex illnesses, to communicate more effectively with team members and coworkers. The modules in this series provide communication and trust-building skills within the healthcare setting, helping fill practice gaps that are common causes of burnout, absenteeism, and moral distress.

Learning Objectives

Identify elements of conflict
Outline SSAAFE Zone elements of constructive conflict in communication

Meet your instructors

Smiling woman with gray shoulder-length hair in a dark pink shirt stands against white, representing confidence in hybrid care solutions.

Joy Goldsmith

Joy Goldsmith, PhD, conducts research about health communication science in the context of healthcare provider training and serious and chronic illness. CommunicateComfort.com, a longtime initiative of Dr. Goldsmith, offers a range of research interventions and education/training curricula for healthcare providers. Storyboard…

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A smiling woman with curly gray hair and an orange top stands against a white background, embodying medbridge's approachability.

Elaine Wittenberg

Elaine Wittenberg holds a PhD in communication from the University of Oklahoma and has authored more than 150 peer-reviewed articles on hospice and palliative care communication. She is coauthor of seven books pertaining to palliative care, family communication, and nursing, three of which have been awarded Book of the Year…

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Chapters & learning objectives

1. Constructive Conflict With Colleagues

This module includes a pathway to navigate conflict and achieve productive results and improved relationships in the work environment. Recognizing the elements of conflict and its common presence in the work context requires self-awareness and attention. The SSAAFE Zone includes communication practices that support constructive conflict outcomes, which impact the healthcare professionals, the work environment, and, most importantly, patient outcomes.