Professional Communication: Strategies for Working With Difficult Coworkers
Presented by Joy Goldsmith and Elaine Wittenberg
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This series guides healthcare providers and professionals in home health, hospice, and palliative care, as well as those working with chronic and complex illnesses, to communicate more effectively with team members and coworkers. The modules in this series provide communication and trust-building skills within the healthcare setting, helping fill practice gaps that are common causes of burnout, absenteeism, and moral distress.
Learning Objectives
- List the four toxins in communication
- Identify communication strategies to redirect toxic communication
Meet your instructors
Joy Goldsmith
Joy Goldsmith, PhD, conducts research about health communication science in the context of healthcare provider training and serious and chronic illness. CommunicateComfort.com, a longtime initiative of Dr. Goldsmith, offers a range of research interventions and education/training curricula for healthcare providers. Storyboard…
Elaine Wittenberg
Elaine Wittenberg holds a PhD in communication from the University of Oklahoma and has authored more than 150 peer-reviewed articles on hospice and palliative care communication. She is coauthor of seven books pertaining to palliative care, family communication, and nursing, three of which have been awarded Book of the Year…
Chapters & learning objectives
1. Communication Strategies for Working With Difficult Coworkers
First, we share four common toxic communication behaviors that can result in an unproductive workplace. Second, we describe communication strategies that can shift conflict into productive problem-solving. Putting these tools into practice requires some awareness of your own communication and the communication of others. These skills can support the quality and productivity of your work environment and improve patient experiences and outcomes in home health, hospice, and palliative care.
More courses in this series
Professional Communication: Constructive Conflict With Coworkers
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Professional Communication: Ethical Communication and a Culture of Safety
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Professional Communication: Strategies for Working With Difficult Coworkers
Joy Goldsmith and Elaine Wittenberg
Caregiver Communication: Orienting Family to Dementia Caregiving
Joy Goldsmith and Elaine Wittenberg
Caregiver Communication: Talking About Dementia With Patients and Families
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Caregiver Communication: Starting the Conversation About Hospice and Dementia
Joy Goldsmith and Elaine Wittenberg