RTM Continuity: Can Digital Tools Deepen the Patient Relationship?
Presented by Andrew Mickus, Jon Ide-Don, and Rachel Long
Audio Runtime: 29 Minutes
Join hosts Andrew and Jon as they sit down with Rachel Long, a doctor of physical therapy and director of clinical operations at Lifeline Physical Therapy, to discover how remote therapeutic monitoring (RTM) provides a true extension of the clinic that deepens patient relationships, rather than just serving as a billing code. Rachel shares her team’s adoption and scaling journey across 20 clinicians, offering practical strategies to keep patients engaged between visits without burning out her staff. You’ll learn how to leverage care coordinators, script patient onboarding, and use digital pathways to transform your care continuity and elevate your outpatient practice. Whether you are navigating RTM workflows or aiming to bridge the gap between visits, this conversation delivers actionable insights to optimize both patient outcomes and clinic operations.
Learning Outcomes
- Apply remote therapeutic monitoring (RTM) engagement strategies to improve patient adherence during nonclinic days
- Analyze key workflow adaptations, including nonclinical staff involvement, to streamline patient onboarding in outpatient digital care programs
- Integrate internal care coordination roles into existing outpatient care models to reduce therapist burnout and manage digital communication
Meet your instructors
Andrew Mickus
Andrew is the chief content officer at Medbridge, where he oversees the creation and production of Medbridge’s best-in-class clinician and patient education. As one of the founding members of the Medbridge team, he has been an instrumental part of the organization’s transformation from a small startup focused on therapy CEUs…
Jon Ide-Don
Jon Ide-Don is a digital health leader and expert in building digital health products that deliver care at scale. As head of clinical programs at Medbridge, Jon leads the clinical content team in defining and developing best-in-class digital care pathways that are clinically rigorous and patient-first. Jon has his doctorate…
Rachel Long
Rachel Long is the director of clinical services at Lifeline Physical Therapy, with 17 years of clinical experience. She leads clinical programs, quality improvement, and technology implementation across multiple outpatient locations while continuing to treat patients. Her work includes integrating remote therapeutic…
Chapters & learning objectives
1. RTM Continuity: Can Digital Tools Deepen the Patient Relationship?
Andrew and Jon sit down with Rachel Long, PT, DPT, director of clinical operations at Lifeline Physical Therapy, to explore how remote therapeutic monitoring (RTM) can deepen patient relationships rather than just serve as a billing code. Rachel shares her team’s journey scaling RTM across 20 clinicians, offering practical strategies for care coordination, patient onboarding, and digital engagement between visits—without burning out staff.
More courses in this series
Implementing RTM in 2026: Increasing Therapeutic Alliance, Patient Retention, and Revenue Within Your Private Practice
Jon Ide-Don, Suzanne Leach, Andrew Mickus, and Craig Phifer
The Clinician’s Perspective on Remote Therapeutic Monitoring (RTM)
Tia Cisler, Mitch Comstock, Jennifer Rochester, and Jon Ide-Don
Hybrid Rehabilitation: Is It Becoming the Expected Standard?
Chad E. Cook, Jon Ide-Don, and Andrew Mickus
Hybrid Care After Surgery: How Is RTM Closing the Gap?
Matthew Foulks, Jon Ide-Don, and Andrew Mickus
RTM, Revisited: Why Does Remote Therapeutic Monitoring Deserve a Second Look?
Jon Ide-Don, Bryan Lang, and Andrew Mickus
Digital Health: Are There Limits to Tech-Enabled Care?
Jon Ide-Don and Todd Norwood
Remote Therapeutic Monitoring: How Do We Keep Care Accessible for Medicare Patients?
Jon Ide-Don, Andrew Mickus, and Katey Soenksen
RTM Continuity: Can Digital Tools Deepen the Patient Relationship?
Jon Ide-Don, Andrew Mickus, and Rachel Long
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