Hospice Outcomes and Patient Evaluation (HOPE) Assessment Tool Course Series
Join Jennifer Kennedy EdD, MA, BSN, RN, CHC, VP of Quality and Standards at Community Health Accreditation Partner (CHAP), as she breaks down the HOPE assessment tool from development and completion to compliance requirements and what the future holds.
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Browse our HOPE Tool & Hospice courses
HOPE Assessment Tool Overview
By Jennifer Kennedy
HOPE is here. With these courses hospice clinicians will learn to use the HOPE tool and prepare for how it will change their practice.
Hospice Foundational Onboarding Series
By Jennifer Kennedy, Cathleen Armato, Annette Lee, Georgia Hockenjos, Patty Warring, and Beth Noyce
Our foundational set of courses for all hospice providers and administrators.
Hospice Onboarding Electives
By Jennifer Kennedy, Cathleen Armato, Annette Lee, and Quinn Tyminski
Go beyond basics with this in-depth series of courses applicable to all facets of hospice care.
Our Instructors
Cathleen Armato
RN, CHC
Cathleen Armato is an experienced executive with 22 years in the home care and hospice industry. She has served in various roles during that time, including VP of operations and chief compliance officer for a nationwide healthcare provider. In 2012, Cat became a consultant. Since that time, she has assisted multiple organizations with their compliance and quality efforts, from program assessment to full program development and implementation. Cat also has experience as a compliance consultant for large organizations under corporate integrity agreements.
Cat has expertise in giving guidance and support to providers and their legal counsel during investigations by the Department of Justice, Office of the Inspector General, Zone Program Integrity Contractors, Specialty Medical Review Contractors, Medicaid Integrity Contractors, and Medicare Administrative Contractors. She also has extensive experience in due diligence evaluations and is an ELNEC Train-the-Trainer.
Cat coauthored a portion of the 2022 Healthcare Compliance Manual. She also served as assistant author for The Nurse Manager’s Survival Guide: Practical Answers to Everyday Questions by Tina Marrelli. She is a contributor/reviewer for multiple healthcare publications by Tina Marrelli, including Home Care Nursing (2017), Handbook of Home Health Standards (2018), Hospice and Palliative Care Handbook (2018), and A Guide for Caregiving (2017).
Patty Warring
RN, MSN, ACHPN
Patricia Warring has been a registered nurse since graduating from Missouri Western State College in 1990 with a BSN degree. She earned an MSN from Valparaiso University in the clinical nurse specialist role, adult health.
Patricia’s clinical nursing experience includes five years of medical/surgical/oncology in an acute care setting in the role of staff nurse and supervisor. The past 23 years have been spent as a hospice/palliative care nurse in both in-home and in-patient settings. She has a special passion for pain and symptom control for these patients. Her interest in this area has led her to develop and present educational courses for nurses and staffs at a local, state, and national level. She has co-authored a chapter in a national award winning gerontology textbook on end-of-life care based on competencies in nursing. Patricia was a certified Hospice Specialist for 16 years. She currently serves as adjunct faculty at a local university.
Annette Lee
RN, MS, HCS-D, COS-C
Annette is a registered nurse who has been practicing since 1990, with the majority of her nursing experience being in public health care. She has a master’s degree in health care administration. In 2000 she joined the home health intermediary Cahaba GBA, where she became an instructor, providing education to home health and hospice providers on Medicare reimbursement issues and effective documentation strategies nationally. After nearly a decade working for the intermediary, she began Provider Insights, Inc. In the private sector, she was able to provide insights into Medicare regulations and how to make them work for agencies on a day-to-day basis to both increase quality and reduce risk. CGS also contracted Provider Insights, Inc. to perform all of the MAC’s clinical education for home health and hospice providers. Her broad experiences make her uniquely able to provide practical solutions to meet the requirements of the fiscal intermediary system and medical review within the real-world environment of hospice and home health. She presents nationally on hospice, LCDs, home health coverage, OASIS, PPS, medical review/appeals, documentation, and coverage.
Jennifer Kennedy
EdD, MA, BSN, RN, CHC
Dr. Jennifer Kennedy is the vice president for quality and standards at Community Health Accreditation Partner (CHAP) and is a nationally recognized hospice expert. She has more than 35 years of experience as a leader and nurse in diverse healthcare settings and has worked in hospice and palliative care for the last 20+ years. She has a bachelor’s degree in nursing, has a dual master’s degree in health education and case management, has a doctoral degree in healthcare education and policy, and is a certified healthcare compliance professional. Jennifer is the lead for the CHAP quality and compliance team and interacts with Centers for Medicare & Medicaid Services (CMS) and their contractors regarding hospice regulatory and quality issues for hospice, home health, home infusion, pharmacy, and durable medical equipment. She collaborates with the CHAP Center for Excellence, an education content developer, and also serves as faculty. She is a member of the American Nurses Association’s (ANA) national palliative nursing task group and has been honored by the UK’s St Christopher’s Hospice as a nursing pioneer for their 2020 Palliative Care Nursing Project. Jennifer hosts CHAP’s monthly podcast, speaks at national and state events, and teaches graduate healthcare administration courses.
Georgia Hockenjos
BSN, RN
Georgia Hockenjos, BSN, RN, is vice president and COO of Aleckna and Associates, Manalapan, New Jersey. Ms. Hockenjos has more than 40 years' experience in the home care industry, with more than 15 years in a management or director-level position at a large multibranch nonprofit home care agency (VNA) and 20 years as vice president and COO of Aleckna and Associates, LLC, a nationwide home care consulting company. Her experiences include policy and procedure development, implementation of health care systems, project planning and organization, process analysis and redesign, and clinical model development. Most recently, she has been helping home care agencies prepare for the Medicare payment model transition (PDGM) that became effective in January 2020. Georgia received her Bachelor of Science in Nursing from Albright College and has studied for her master's degree at Seton Hall University.
Beth Noyce
RN, BSJMC, HCS-C
Beth Noyce, RN, BSJMC, HCS-C, is a home health and hospice consultant, mentor, educator, and regulatory Jedi who helps agencies know when they are at risk. She draws on her varied leadership and patient care hospice and home health experience gained since 1997. Job description? She helps keep people out of trouble.
Beth was executive director of both the Utah Hospice & Palliative Care Organization and the Utah Association for Home Care in 2018 and 2019, and she has served as a Medicare Administrative Contractor medical reviewer. She has presented for NAHC, UHPCO, AHPCO, UAHC, DecisionHealth’s Home Health Coding & Compliance Summit, AHCC's Home Health Compliance and Quality Outcomes Conference, HealthCare Synergy, Kinnser, WellSky, HealthWare, and AudioEducator and taught seminars with colleagues. Beth consults for GLG and The Lighten Group and creates and presents education programs for multiple online education companies, state associations, and individuals. She was a hospice and home health associate with The Corridor Group and Pinnacle Enterprise Risk Consulting Services and has edited and written study guides and questions for industry coding and compliance certification exams and hospice and home health online courses. She has published in Diagnosis Coding Pro and helped edit a diagnosis coding manual for DecisionHealth.
Quinn Tyminski
OTD, OTR/L, BCMH
Dr. Quinn Tyminski currently serves as an instructor in the program in occupational therapy at Washington University School of Medicine in St. Louis, Missouri. Dr. Tyminski earned her master’s degree in occupational therapy from Washington University in 2012 and her clinical doctorate of occupational therapy in 2017 from Saint Louis University. Her clinical practice experience is in the area of community-based mental health practice, where she served as the occupational therapist for a transitional housing program for men experiencing severe and persistent mental illness and homelessness. Dr. Tyminski also spent a year as the clinical director coordinating occupational therapy services and students. As part of her doctoral work, Dr. Tyminski introduced occupational therapy services to a local homeless shelter through the use of Level II fieldwork students. Following the success of the program, Dr. Tyminski opened an outpatient student experiential learning clinic in collaboration with St. Patrick Center in downtown St. Louis in 2018. The Community Independence Occupational Therapy Clinic continues to provide occupational therapy services to individuals experiencing homelessness.
Dr. Tyminski’s research focuses on improving occupational participation and quality of life for marginalized populations through providing occupation-based services targeted at community reintegration and improving life skills. She collaborates with local community agencies to provide programming to address concerns of occupational justice related to increased participation in survival occupations among those experiencing mental illness, homelessness, or recent return to community from incarceration.
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Large Organizations
50+ seats
Request a Demo
For larger groups (50+ seats), request a demo to learn more about solution options and pricing for your organization. For detailed pricing and self-service check-out, visit Plans & Pricing.
Thanks for contacting sales!
We'll get back to you soon.