Through the Consumer’s Lens: Redefining the Home Health Experience

Home health leaders frequently find themselves caught in a tug-of-war between rising compliance demands and a shrinking clinical workforce. In the rush to solve for burnout and retention, the industry often overlooks the most powerful diagnostic tool available: the patient and caregiver experience.

In this recorded webinar, Medbridge’s Tim Altenburg and Chris Chimenti of HCR Home Care bridge the gap between clinical operations and the consumer reality. Drawing on Chris’ clinical expertise and firsthand experience navigating the healthcare system following an unanticipated medical crisis involving his mother, the duo discusses what care delivery really looks like from “the other side of the bed.”

This session dives into how the consumer experience directly impacts the persistent challenges facing home health leaders, including clinician retention, employee satisfaction, and quality of care. By watching this fireside chat, you will gain a new framework for using consumer-side insights to drive sustainable growth, along with practical learnings you can readily put into practice at your agency.

Watch this recorded webinar to learn:

• How home health looks from the consumer side from an industry expert who recently experienced the system as a family member.

• How a new point of view on home care delivery can help identify friction points in current clinical operations.

• How consumer-side insights can impact challenges facing the industry, including clinician satisfaction, retention, and the future of patient care.

This recorded webinar is informational only and is not accredited.