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Attendance, Compliance, and Fear: Applications in Patient Engagement (Recorded Webinar)

presented by Mike Studer, PT, DPT, MHS, NCS, CEEAA, CWT, CSST, CBFP, CSRP, FAPTA

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Target Audience:

Disclosure Statement:

Financial: Mike Studer receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Nonfinancial: Mike Studer has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

Accreditation Check:
Video Runtime: 176 Minutes; Learning Assessment Time: 19 Minutes

This course is a recording of a previously hosted live webinar event. Polling and question submission features are not available for this recording. Format and structure may differ from those of standard MedBridge courses.

Ready to improve your patient experiences and maximize patient engagement? In this webinar, participants will learn how to improve attendance, compliance, and intensity--as well as reduce patient fear--in health, wellness, and rehabilitative settings. This cutting-edge and applications-based course will provide a unique opportunity to leverage Nobel Prize-winning developments in psychology that you can then incorporate into your practice. As you learn to apply these concepts directly in patient care, you'll improve your effectiveness when encouraging patients to adopt your recommendations. Upon completion of this course, you will be fluent in the application of psychological concepts such as gamification, nudge, choice architecture, confirmation bias, the halo effect, loss aversion, autonomy, and more.

Meet Your Instructor


Mike Studer received his physical therapy degree from the University of Missouri-Columbia in 1991. He received his postprofessional MHS degree in physical therapy with neurologic emphasis from the University of Indianapolis. He has been board-certified as a clinical specialist in neurologic physical therapy since 1995 and designated a certified exercise expert in the aging adult…

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Chapters & Learning Objectives

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Download the learning objectives for Attendance, Compliance, and Fear: Applications in Patient Engagement (Recorded Webinar).

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1. Behavioral Economics: Maximize Your Patient Experience and Engagement

In this chapter, we will define and introduce behavioral economics, providing examples from real life and from the healthcare setting. Additionally, we will compare and contrast the patient experience and patient engagement.

2. The Patient Experience Maximized

In this chapter, we will review the halo effect, confirmation bias, familiarity bias, and frequency illusion, detailing how these four principles of human psychology influence the patient experience.

3. Patient Engagement Maximized

In this chapter, we will review nudge, choice architecture, loss aversion, and gamification, detailing how these four principles of human psychology influence patient engagement.

4. Providing Autonomy in Healthcare: The Perfect Balance

In this chapter, we will define autonomy and provide applications to enhance patient engagement using autonomy and a hybrid of autonomy and nudge, gamification, and more.

5. Applications in Behavioral Economics: The What, Why, and How

In this chapter, we will provide didactic and video applications that serve practitioners across all healthcare settings, considering wellness, medical, rehabilitative, home programming, and training.

6. Beating the Barriers: Fear and Other Self-Demons

In this chapter, we’ll provide applications for reducing fear and complacency in your patients, including managing loss aversion, availability, and confirmation bias.

7. Summarizing Our Learning Experience: Recapping and Resourcing

In this chapter, we will review the information delivered in this course and provide additional resources for ongoing learning, as well as contact information.

8. Question and Answer Session

In this chapter, Mike Studer will provide answers to the questions asked during the webinar.

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