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Motivational Interviewing: Mastering Active Listening

presented by Dawn Clifford, PhD, RDN

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Disclosure Statement:

Financial: Dawn Clifford is the author of Motivational Interviewing in Nutrition and Fitness (Guilford Press) and 5-Minute MI: Motivational Interviewing in Nutrition and Health When Time Is Short (Skelly Skills). She receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Nonfinancial: Dawn Clifford has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 60 Minutes; Learning Assessment Time: 26 Minutes

Patients want practitioners who are great listeners. Enhance your active listening skills through improving your reflective practice. In delivering affirmations, reflections, and summaries that highlight your patients' strengths and motivations, you provide the support they need to take an active role in their rehabilitation and recovery.

Meet Your Instructor

Dawn Clifford, PhD, RDN

Dawn Clifford is a professor and graduate coordinator at Northern Arizona University. Dr. Clifford earned her BS in nutrition and dietetics at NAU and completed her dietetic internship at the Greater Los Angeles VA Hospital. After working as an outpatient dietitian for a few years, Dr. Clifford returned to school to complete her master's and…

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Chapters & Learning Objectives

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1. Active Listening Responses to Enhance Therapeutic Alliance

The use of verbal and nonverbal listening skills can dramatically enhance your patient’s clinic experience. Explore the benefits of reflections, affirmations, and summaries within the patient–practitioner interaction. Dialogue and demonstration examples provide evidence of how these active listening skills can strengthen the therapeutic alliance.

2. Reflective Practice to Progress the Conversation

Mirroring back what the patient is saying can make the conversation feel stagnant and like you’re talking in circles. Learn how to incorporate complex reflections to enhance your interactions and communicate empathy and curiosity. When you incorporate complex reflections into your interactions with patients, you demonstrate a desire to truly understand your patients’ experiences in their rehab and recovery journey.

3. Reflections That Motivate

Learn how to tune your ears to hear your patients’ personal motivations for change and deliver reflective listening responses that highlight those reasons. Short, concise reflections of change talk can increase motivation for change and enhance the practitioner–patient relationship.

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