Success With Hospice Volunteers: Selection, Education, and Retention

presented by Cathleen Armato, RN, CHC

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Financial: Cathleen Armato is a shareholder of Armato & Associates, LLC. She receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Nonfinancial: Cathleen Armato has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 61 Minutes; Learning Assessment Time: 33 Minutes

Volunteer coordinators juggle patient care, care planning, human resources, and retention efforts. According to Medicare, volunteers are considered unpaid employees and require the same background screening, onboarding process, and ongoing education. This course will examine ways to onboard, train, and retain this valuable resource to produce a vibrant volunteer program. Through the development of appropriate and formalized methods for screening, education, communication, and engagement, the volunteer coordinator can establish a successful program and personal career.

Meet Your Instructor

Cathleen Armato, RN, CHC

Cathleen Armato is an experienced executive with 22 years in the home care and hospice industry. She has served in various roles during that time, including VP of operations and chief compliance officer for a nationwide healthcare provider. In 2012, Cat became a consultant. Since that time, she has assisted multiple organizations with their compliance…

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1. The Right Person in the Right Role

This chapter examines the role of the volunteer as an unpaid employee. Covered topics include the background screening, application, and interview process to ensure the volunteer is the right fit for the organization and the organization is the right fit for the volunteer.

2. Orientation of the New Volunteer

Between federal, state, and accreditation requirements, orientation can seem daunting to a volunteer coordinator and a volunteer candidate. This chapter reviews primary training requirements and skills that can be fostered in the new volunteer.

3. Ongoing Education and Oversight

As unpaid employees, volunteers are required to meet the same ongoing education requirements as other team members. This chapter reviews formalized methods for meeting these requirements.

4. Success With Volunteers: Keeping the Momentum

You’ve got them; now what? This chapter reviews ways to keep volunteers engaged and supported as valuable members of the hospice team.

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