3 Achievable Strategies for Boosting Patient Retention in Outpatient Therapy

Patient retention is one of the biggest challenges for outpatient therapy practices, with the industry no-show rate at 14.1 percent.

Craig Phifer, PT, MHA explains why it’s so crucial to adopt a patient-centered approach to care that improves rapport, engagement, and access, and why this approach drives better patient retention and outcomes.

Download this guide to learn how to:

  • Streamline the patient experience so that it’s simple, straightforward, and easy to navigate
  • Train staff on patient-centered care to build therapeutic alliance and trust from the beginning
  • Engage patients throughout the course of care with patient education and engagement tools
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About the Guide

Meet the Author

Craig Phifer, PT, MHA

Who is this guide for?

This guide is an ideal resource for:

  • All practitioners in leadership roles
  • Managers, administrators, and other healthcare leaders
  • Private Practice Owners

These best practices can be applied in the following settings:

  • Outpatient Hospitals and Health Systems
  • Private Practices

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