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Patient-Centered Care, Education Tools, and Perceptual Awareness

presented by Helen L. Masin, PT, PhD

Accrediting Body:

Target Audience:

Disclosure Statement:

Financial— Helen Masin receives compensation from MedBridge for the production of this course. There are no other relevant financial relationships. Nonfinancial— No relevant nonfinancial relationship exists.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

Accreditation Check:
Video Runtime: 39 Minutes; Learning Assessment Time: 29 Minutes

This course aims to improve clinician interaction with patients and families by addressing differences due to generational assumptions and differing perceptions of events. We will also discuss qualitative methods for learning more about the patient's worldview, and culturally competent methods for patient education. Generational issues are discussed to understand the values of different generations involved in patient-centered care. Perception is discussed as it relates to one's social role, cultural background, personal needs, age, and prior life experiences. Qualitative methods are explained to examine the multiple constructed realities of each patient in order to better understand the worldview of the patient and the family. Multiple culturally competent educational tools are summarized for clinicians. The applicable audience is pediatric PT and OT clinicians working in hospitals, clinics, schools, or home-based settings with children and their family/caregivers.

Meet Your Instructor

Helen L. Masin, PT, PhD

Dr. Masin is a physical therapist, faculty member (retired), and researcher. She began her career in 1970. She has worked in a wide variety of settings, including the VA hospital in Bedford, Massachusetts; Easterseals Rehabilitation in Ft. Lauderdale, Florida; St Bartholomew's Hospital in London, England; Hope Center in Temple Hills, Maryland; Prince George's County Public…

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Chapters & Learning Objectives

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1. Perception and Communication in Patient-Centered Care

This chapter defines how one’s perceptions can impact the way one views the world. Visually confusing images are presented in which multiple interpretations of images can be correct. The role of perception in patient-centered care is discussed.

2. Patient-Centered Communication Across Generations

This chapter defines the significant influences and characteristics of traditionalists, baby boomers, Generation Xers, and millennials. It also describes the rewards and feedback that are expected for each of these four generations when providing patient-centered care.

3. Qualitative Research in Patient-Centered Care

This chapter defines qualitative methods and qualitative assumptions as they relate to patient-centered care. Excerpts from a qualitative study of communication with four different pediatric clinicians are presented. The role of qualitative findings in patient-centered care is discussed.

4. Issues in Effective Patient Education to Promote Person-Centered Care

This chapter describes different patient education models that can enhance patient-centered care. The models include: health belief model, Kleinman’s explanatory model, and qualitative models.

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