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Rapport and Neurolinguistic Psychology in Patient-Centered Care

presented by Helen L. Masin, PT, PhD

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Target Audience:

Disclosure Statement:

Financial— Helen Masin receives compensation from MedBridge for the production of this course. There are no other relevant financial relationships. Nonfinancial— No relevant nonfinancial relationship exists.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

Accreditation Check:
Video Runtime: 39 Minutes; Learning Assessment Time: 39 Minutes

This course addresses techniques for clinicians to develop rapport verbally and nonverbally in order to promote patient-centered care. Throughout this course, we will be building an understanding of neurolinguistic psychology/programming (NLP) presuppositions; verbal, cultural and behavioral rapport; eye accessing skills; acknowledgment validation and empathy practices (AVE); well-formed outcomes, and pacing and leading strategies. The applicable audience is pediatric PT and OT clinicians working with children and their families/caregivers in hospitals, clinics, schools, or home-based settings. By the end of this course, the learner will be able to incorporate NLP strategies to develop rapport in patient-centered communication.

Meet Your Instructor

Helen L. Masin, PT, PhD

Dr. Masin is a physical therapist, faculty member (retired), and researcher. She began her career in 1970. She has worked in a wide variety of settings, including the VA hospital in Bedford, Massachusetts; Easterseals Rehabilitation in Ft. Lauderdale, Florida; St Bartholomew's Hospital in London, England; Hope Center in Temple Hills, Maryland; Prince George's County Public…

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Chapters & Learning Objectives

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1. Understanding Patient-Centered Care and Neurolinguistic Psychology (NLP) Strategies

This chapter defines NLP and the importance of verbal and nonverbal cues in communication. The verbal cues include language, pacing, tonality, intent, and written words. The nonverbal cues include gesture, posture, haptics, proxemics, and oculesics. It creates an awareness of the multiple levels of communication that determine the success of patient-centered care and presents skills for clinicians to utilize.

2. Understanding Presuppositions of NLP

This chapter defines the ten presuppositions of NLP. These axioms are foundational to the utilization of NLP strategies. These presuppositions provide the affective intentions for the development of patient-centered care.

3. Understanding and Applying Three Types of Rapport

This chapter defines three types of rapport—verbal, cultural, and behavioral. Verbal rapport matches the language of the patient/family. Cultural rapport matches the dress and greetings of the patient/family. Behavioral rapport matches the posture and body language of the patient/family. Recognizing, understanding, and applying these three types of rapport is described.

4. Understanding and Applying Eye Accessing Strategies to Promote Patient-Centered Care

Understanding how the human eyes move when accessing or processing information can help you interpret how your patient is thinking about and interacting with their environment. Being familiar with these movements is referred to as "eye accessing skills.”

5. Understanding and Applying Matching, Pacing, and Leading to Promote Patient-Centered Care

This chapter describes and applies matching, pacing, and leading to promote patient-centered communication. These concepts are demonstrated in a role-play in which cultural, verbal, and behavioral rapport enhances patient-centered communication with a child diagnosed with developmental delay.

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