Providing Feedback to Support Continuous Improvement and Best Practices

presented by Angela Menlove, MS, CCC-SLP, BCS-S

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Disclosure Statement:

Financial:

Angela Menlove is a-full time employee at Intermountain Health and an affiliate instructor for MedBridge. She also receives compensation from MedBridge for this course.

Nonfinancial:

Angela Menlove has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 51 Minutes, Learning Assessments: 35 Minutes

Transparency, accountability, and evidence-based practices have appropriately become expectations in healthcare delivery. Giving and receiving feedback around our practice patterns is a key component. In this course, we will examine different types of feedback, barriers to both giving and receiving feedback, and strategies for success. This course would benefit both mentors and mentees in the clinical and educational settings and is appropriate for occupational therapy, physical therapy, and speech-language pathology.

Meet Your Instructor

Angela Menlove, MS, CCC-SLP, BCS-S

Angela Menlove is a board-certified speech-language pathologist and the director of acute care rehabilitation for Intermountain Health (Canyon and Desert regions), based in Salt Lake City, Utah. She cares passionately for both patients and the team of leaders and occupational therapists, physical therapists, and speech-language pathologists she serves. Outside of work, Angie loves spending time…

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1. The Importance of Successful Feedback in Professional Practice

Giving and receiving feedback is integral to our development as professionals and is supported/required by our professional organizations. Developing strategies for giving and receiving feedback can make practice improvement more effective and enjoyable.

2. Defining Successful Feedback

There are multiple types of feedback. Good feedback can be characterized and planned for. Psychological safety is an important consideration in establishing a culture for effective supervision and feedback.

3. Barriers

To normalize and facilitate questioning, discussion, and feedback, it’s important to build a structure to support open discussion and collaboration. Hand-offs along the continuum of care may be missed opportunities for feedback. Operational barriers may exist. It’s important to acknowledge that bias exists and to thoughtfully reflect on it.

4. How to Receive Feedback Successfully

Feedback provides us with opportunities to grow, evolve, and improve. Without reflection, we can repeat the same mistakes.

5. The Benefits of a Growth Mindset

We define "growth mindset" and discuss the importance of a growth mindset in facilitating self-mastery, embracing challenges and setbacks as part of the learning process, and understanding failure as a teacher.

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