Understanding and Maximizing Your Role as a Hospice Case Manager

presented by Cathleen Armato, RN, CHC, CHPC

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Disclosure Statement:

Financial—Cathleen Armato is a shareholder with Armato & Associates, LLC, a health care consulting company. Cathleen Armato receives compensation from MedBridge for the production of this course.
Nonfinancial— No relevant nonfinancial relationship exists.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 36 Minutes; Learning Assessment Time: 24 Minutes

The hospice registered nurse case manager (RNCM) has several responsibilities beyond the direct care of the patient. The responsibilities of this role are often poorly understood. This course will review the many roles and responsibilities according to regulatory requirements and best practices. Evidence-based communication methods will be discussed, with particular attention to care transitions. Clinical time management strategies will also be presented. Comprehensive assessment and care plan development, care coordination and collaboration, and oversight of all care and services provided to the patient will be reviewed, with the goal of helping the RNCM to increase professionalism, improve outcomes, and increase patient and family satisfaction.

Meet Your Instructor

Cathleen Armato, RN, CHC, CHPC

Cathleen (Cat) Armato is an experienced executive with 18 years in the home care and hospice industry. She has served in various roles during that time, including VP of operations and chief compliance officer for a nationwide provider. In 2012, Cat became a consultant. She has assisted multiple organizations with their compliance and quality efforts,…

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1. Introduction to the Role of the Hospice Case Manager

This chapter includes a discussion of the various roles and responsibilities of the RN case manager and reviews how an effective case manager can support positive patient outcomes. Strategies for optimal clinical time management will be reviewed, as well as the regulatory requirements for case managers.

2. Coordination of All Care and Services

Clinical outcomes are most at risk during transitions in care. In this chapter, we will review the responsibilities of the RN case manager during transitions, including changes in location or level of care, traveling patients, and facility-based patients.

3. Collaboration: An Important Skill for the Case Manager

The RN case manager is responsible for providing oversight for all care and services related to the terminal prognosis. This chapter reviews evidence-based methods for coordination and collaboration of care and provides the clinician with tools to manage this responsibility successfully.

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