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Utilizing Digital Care to Build Therapeutic Alliance and Patient Engagement

presented by Craig Phifer, PT, MHA

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Target Audience:

Disclosure Statement:

Financial: Craig Phifer receives compensation from MedBridge for this course. There is no financial interest beyond the production of this course.

Nonfinancial: Craig Phifer has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 37 Minutes; Learning Assessment Time: 24 Minutes

Now more than ever, therapists are faced with the challenge of keeping up with rapidly evolving patient expectations. The development of digital care tools allows therapists to deliver on these new expectations without overextending themselves and driving burnout. This course seeks to provide practice strategies to communicate about and implement digital care.

Meet Your Instructor

Craig Phifer, PT, MHA

Craig is an owner and the CEO of Rehabilitation & Performance Institute, a private practice with offices in Kentucky, Indiana, and Illinois. Craig believes that high-quality personalized care, professional flexibility, and profits can all exist together. He recognizes this approach empowers both therapists and patients. Craig serves as the assistant managing editor of Impact Magazine…

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Chapters & Learning Objectives

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1. Digital Care Options and the Evolution of Patient Expectations

We explore the options available for providing digital care and highlight the expectations patients have for rehab therapists.

2. Meeting People Where They Are

This chapter provides practical strategies to understand and communicate with patients about digital care.

3. Digital Engagement: Specific Communication Strategies to Drive Outcomes

Learn and implement key words at key times to enhance the patient experience while using digital care.

4. Implementation and Measuring the Impact of Digital Care

This chapter provides tips for therapists to overcome the inertia of current patterns of practice that don’t utilize digital care and methods of measuring the impact of making these changes.

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