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  • video_library

    15 Courses

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    2 Webinars

Craig Phifer

PT, MHA

Craig is an owner and the CEO of Rehabilitation & Performance Institute, a private practice with offices in Kentucky, Indiana, and Illinois. Craig believes that high-quality personalized care, professional flexibility, and profits can all exist together. He recognizes this approach empowers both therapists and patients. Craig serves as the assistant managing editor of Impact Magazine and is a lecturer in the University of Evansville Doctor of Physical Therapy Program. He received his Master of Physical Therapy degree from the University of Evansville and his Master of Health Administration degree from the University of Southern Indiana.

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Utilizing Digital Care to Build Therapeutic Alliance and Patient Engagement

Presented by Craig Phifer, PT, MHA

Utilizing Digital Care to Build Therapeutic Alliance and Patient Engagement

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 37 Minutes; Learning Assessment Time: 24 Minutes

Now more than ever, therapists are faced with the challenge of keeping up with rapidly evolving patient expectations. The development of digital care tools allows therapists to deliver on these new expectations without overextending themselves and driving burnout. This course seeks to provide practice strategies to communicate about and implement digital care.

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Shifting Patient Expectations for Digital Care

Presented by Craig Phifer, PT, MHA

Shifting Patient Expectations for Digital Care

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 4 Minutes

Explore how to navigate the evolving landscape of patient expectations in the digital age, equip clinicians with insights to align patient outlooks with the potential of digital care, and foster a foundation for strong therapeutic alliances and enhanced patient satisfaction.

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Selling the Benefits of Digital Care

Presented by Craig Phifer, PT, MHA

Selling the Benefits of Digital Care

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 5 Minutes

Delve into effective strategies to help you adeptly communicate the advantages of digital care to patients, highlighting convenience, accessibility, and personalized engagement, thus cultivating patient buy-in and confidence in the therapeutic process.

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Setting Intentions With Digital Care

Presented by Craig Phifer, PT, MHA

Setting Intentions With Digital Care

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 3 Minutes

Learn techniques to help you collaboratively establish clear goals and intentions with patients through digital platforms while facilitating a shared sense of purpose and direction that fortifies the therapeutic alliance and elevates patient contentment.

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Building Rapport, Engagement, and Accountability Through Digital Care

Presented by Craig Phifer, PT, MHA

Building Rapport, Engagement, and Accountability Through Digital Care

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 2 Minutes

Master the art of leveraging digital tools to nurture rapport, maintain high patient engagement, and foster mutual accountability while ensuring you can forge strong connections and amplify patient satisfaction in the virtual realm.

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Digital Communication Strategies: After the First Visit

Presented by Craig Phifer, PT, MHA

Digital Communication Strategies: After the First Visit

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 2 Minutes

Navigate post-initial-encounter interactions in the digital sphere by adopting effective communication tactics that reinforce trust, continuity, and patient-centeredness, empowering you to solidify therapeutic alliances and elevate patient satisfaction after the appointment.

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Digital Communication Strategies: After a Tough Visit

Presented by Craig Phifer, PT, MHA

Digital Communication Strategies: After a Tough Visit

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 2 Minutes

Discover strategies to skillfully manage digital communication following challenging sessions, equipping you to maintain open channels of support, empathy, and guidance that enhance therapeutic rapport and overall patient contentment.

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Digital Communication Strategies: When Clarity Is Lacking

Presented by Craig Phifer, PT, MHA

Digital Communication Strategies: When Clarity Is Lacking

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 3 Minutes

This course will equip clinicians with innovative approaches to addressing moments of uncertainty in digital patient-clinician interactions, enabling the skillful navigation of complex discussions, resulting in heightened patient trust, increased patient satisfaction, and a reinforced therapeutic bond.

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Understanding Therapeutic Alliance and Patient Expectations

Presented by Craig Phifer, PT, MHA

Understanding Therapeutic Alliance and Patient Expectations

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 38 Minutes; Learning Assessment Time: 18 Minutes

The biggest outcome issue in physical therapy is that most patients drop out of care, and almost no one has addressed content toward this significant issue. Through this intermediate-level course, physical therapists, occupational therapists, and athletic trainers will improve their understanding of patients and their communication with them. As a result, they will see fewer drop-offs and see improved clinical results. In a larger scope, this content will improve the patient experience across the industry and drive improvements in outcomes, reputation, and payment.

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Building Therapeutic Alliance in the Patient Evaluation

Presented by Craig Phifer, PT, MHA

Building Therapeutic Alliance in the Patient Evaluation

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 54 Minutes; Learning Assessment Time: 24 Minutes

The biggest outcome issue in physical therapy is that most patients drop out of care, and little content has been directed toward this significant issue. The most important visit for establishing trust and reducing patient drop-off is the initial evaluation. Through this intermediate-level course, physical therapists, occupational therapists, and athletic trainers will improve their understanding of patients and their communication with them. As a result, they will see fewer drop-offs and improved clinical results. In a larger scope, this content will improve the patient experience across the industry and drive improvements in outcomes, reputation, and payment.

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Enhancing Patient Engagement Throughout the Course of Care

Presented by Craig Phifer, PT, MHA

Enhancing Patient Engagement Throughout the Course of Care

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 39 Minutes; Learning Assessment Time: 23 Minutes

We currently have a good understanding of the importance of patients taking an active role and being engaged in their own health. However, very few courses address specifically how we help patients go from being historically passive healthcare consumers to being actively engaged in their health. Through this intermediate-level course, physical therapists, occupational therapists, and athletic trainers will develop an understanding of the importance of patient engagement and garner concrete communication strategies to achieve it. The additional benefit to our profession and healthcare is that patients who are more engaged in healthy behaviors are more likely to opt for active treatments, like physical therapy, versus passive treatments, like surgery and pain medication.

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Increasing Patient Retention With MedBridge

Presented by Craig Phifer, PT, MHA and MedBridge Team

Increasing Patient Retention With MedBridge

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.

When patients drop off and don't complete their episodes of care, their outcomes suffer and our clinics lose potential revenue. To help you retain more patients, MedBridge has partnered with Craig Phifer, PT, MHA, in creating a series of courses to help your staff develop the skills needed to reduce patient drop-off and improve care outcomes. This course, designed for managers and leaders, will walk you through all the necessary steps to running a successful program to improve patient communication skills and increase patient retention.

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Patient Diagnosis: Alliance Building

Presented by Craig Phifer, PT, MHA

Patient Diagnosis: Alliance Building

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.

Physical therapy patients are often expecting much more communication than they receive from their therapists. While therapists receive extensive training in treatment and diagnosis, they spend much less time developing their patient communication skills. In this demonstration, we'll look at how to better meet patient expectations by communicating more effectively during the patient diagnosis.

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30-Second Close Demonstration

Presented by Craig Phifer, PT, MHA

30-Second Close Demonstration

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.

One of the most memorable aspects of care for our patient is the end of the initial evaluation. How we perform in that portion of the session can determine how effective our care will be and can directly impact whether or not the patient will drop off. In this demonstration, we'll look at the "30-second close," an effective strategy for communicating effectively with your patients at the end of each session.

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30-Second Open: Next Session

Presented by Craig Phifer, PT, MHA

30-Second Open: Next Session

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.

The beginning of each therapy session is one of the most critical moments in the development of a strong therapeutic alliance. A strong start ensures you can effectively continue the momentum from your previous session and help your patients reach their goals. In this demonstration, we'll look at how to set a positive tone at the start of each session by using an effective 30-second open.

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