Recorded Webinar

Improving Patient Engagement, Retention, and Therapeutic Alliance

With 7 out of 10 patients dropping out and an industry no-show rate of 14.1 percent1, patient retention is one of the biggest challenges for outpatient therapy practices. And when patients don't complete their episodes of care, their outcomes suffer and clinics lose potential revenue.

In this recorded webinar, industry experts from the Rehabilitation and Performance Institute and CORA Physical Therapy showcase practical strategies to improve patient engagement, therapeutic alliance, and patient retention. They also walk through an initiative that resulted in increased patient engagement and retention by focusing on improving provider-patient communication skills and the use of digital Home Exercise Programs.

Watch this webinar to learn:

  • Opportunities to improve patient engagement and therapeutic alliance
  • Best practices for staff education programs that are designed around patient-centered care to build therapeutic alliance and trust from the beginning
  • Strategies to leverage digital care to support ongoing patient engagement
  • How MedBridge’s Patient Engagement Solution improves patient retention

This webinar is informational only and is not accredited.

1 The Patient Retention Problem in Physical Therapy

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About the Recorded Webinar

Meet the Presenters

Craig Phifer, PT, MHA

Emily Elliott, PT, DPT, MTC

Clinical Performance Manager at CORA Physical Therapy

Jessica Heath-Byerly, PT, DPT

Executive Director of Clinical Education at CORA Physical Therapy

Who is this recorded webinar for?

This recorded webinar is an ideal resource for:

  • All practitioners in leadership roles
  • Managers, administrators, and other healthcare leaders

These best practices can be applied in the following settings:

  • Private Practices

Learn more about what MedBridge can do for you.

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