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    8 Courses

Lisa Milliken

MA, CCC-SLP, FNAP, CDP, RAC-CT

Lisa Milliken received her BA from Louisiana Tech University and her MA from the University of Memphis in audiology and speech-language pathology. She has since served adults and geriatrics as a clinician, manager, vice president, consultant, compliance manager, and education director and is passionate about mentoring healthcare professionals across the country. She currently provides continuing education and support to therapists and customers in more than 900 sites nationwide as an education specialist for Select Rehabilitation. She has authored and lectured at the national and state levels, with more than 200 professional continuing education courses on a wide range of topics of importance to the healthcare professional.

Lisa is a distinguished fellow of the National Academies of Practice, where she is a member of the Forum Planning Committee and serves as co-chair of the Networking Subcommittee and co-chair of Education/Training and Practice Partnerships. She is a member of the American Speech-Language-Hearing Association (ASHA), where she currently serves as a State Advocate for Medicare Policy (StAMP) for Texas. She also serves on the Texas Speech-Language and Hearing Association (TSHA) Executive Council and on numerous committees for this organization, including as councillor for TSHA Professional Services, TSHA Medical Committee, TSHA Business Management Committee, TSHA Finance Advisory Committee, and the TSHA Publication Board. She is a prior board president of the Louisiana Speech-Language and Hearing Association (LSHA) and a past member of the Council of State Association Presidents (CSAP).

Lisa is a certified dementia practitioner and teaches regional and national courses, and she mentors senior retirement communities in their development of effective nonpharmacological strategies and dementia program management. In addition, she volunteers with community-wide programs in the Houston area to support caregivers of family members with a variety of health challenges.

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Top 10 Drug Classes to Understand With Adult and Geriatric Patients

Presented by Lisa Milliken, MA, CCC-SLP, FNAP, CDP, RAC-CT

Top 10 Drug Classes to Understand With Adult and Geriatric Patients

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Video Runtime: 122 Minutes; Learning Assessment Time: 75 Minutes

Interprofessional healthcare team members often treat patients with multiple comorbidities and conditions. These patients may require medications for a variety of symptoms and disease processes. However, adverse effects and potential drug-drug interactions may further contribute to the patients' symptoms to be managed. This course provides a quick overview of more than a hundred different medications by categorizing them into the top 10 common categories and describing them according to their actions and effects on the body. Practitioners will also learn precautions such as the drug-drug interactions, drug-disease interactions, and common adverse events to be monitored per drug class. Case studies and monitoring systems will also be provided as practical applications. Further information will be shared, to include evidence-based protocols for medication reconciliation, deprescribing interventions, collaboration and communication initiatives, and education principles for patients and caregivers.

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Achieving Goals Through Interprofessional Collaboration

Presented by Lisa Milliken, MA, CCC-SLP, FNAP, CDP, RAC-CT

Achieving Goals Through Interprofessional Collaboration

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Video Runtime: 63 Minutes; Learning Assessment Time: 48 Minutes

Interprofessional team members are challenged to assure the highest-quality care with the lowest costs, without medical errors, and with optimal outcomes. Traditional approaches have included single-practitioner, interdisciplinary, and multidisciplinary care. However, these older models have reportedly included gaps in communication and practice. There is a current need to achieve the complex goals of the latest Quintuple Aim. Significant evidence from current research shares the use of interprofessional collaboration to be useful in this goal. This course will initially share the definitions and benefits of interprofessional collaboration in practice and education. Participants will then be directed through strategies to overcome barriers for achieving collaborative teamwork and will see the examples of such collaborative practices across multiple settings, including primary care, acute care, skilled nursing facilities, home health, outpatient care, universities, and schools. This course is applicable to physicians, nurses, physical therapists and physical therapy assistants, occupational therapists and occupational therapy assistants, speech-language pathologists, respiratory therapists, athletic trainers, social workers, case managers, and dietitians.

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Evidence and Practical Strategies for Effective Supervision

Presented by Lisa Milliken, MA, CCC-SLP, FNAP, CDP, RAC-CT

Evidence and Practical Strategies for Effective Supervision

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Video Runtime: 62 Minutes; Learning Assessment Time: 49 Minutes
Interprofessional healthcare professionals are often required to supervise staff, including interprofessional team members, assistants, interns, and aides. However, supervision may not have been an extensive part of their degree training, and may present with unanticipated challenges. This course offers evidence-based strategies from recent research, as well as practical and effective tips for success throughout the supervision process, that will optimally contribute to the success of the supervisor and supervisee. Practitioners will learn strategies to mentor their supervisees, including resources for coaching, checklists of areas that are significant for the supervisor and supervisee to best work and collaborate together, and evidence of barriers to anticipate and overcome along the way. This course will be helpful for participants in multiple settings, including primary care, acute care, skilled nursing facilities, home health, outpatient care, universities, and schools. It is also applicable to nurses, physical therapists, physical therapy assistants, occupational therapists, occupational therapy assistants, speech language pathologists, respiratory therapists, athletic trainers, and social workers.

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Rising to the Challenges for Assuring Ethical Practice

Presented by Lisa Milliken, MA, CCC-SLP, FNAP, CDP, RAC-CT

Rising to the Challenges for Assuring Ethical Practice

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Video Runtime: 104 Minutes; Learning Assessment Time: 78 Minutes

Professionals from different healthcare backgrounds and settings are increasingly faced with new ethical challenges, ranging from those posed by reimbursement and regulatory protocols to biases, cultural differences, and even tensions between team members who may have different viewpoints and allegiances for determining what is best for the patient or client. This course presents recent evidence of such challenges for physical therapists, occupational therapists, speech-language pathologists, athletic trainers, social workers, case managers, and nurses. The results of current research will be shared along with practical examples, case studies, and recommended solutions. Information will be applicable to professional healthcare team members in acute care, post-acute settings, clinics, skilled nursing facilities, home health, and other outpatient settings.

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An Overview of IDDSI

Presented by Lisa Milliken, MA, CCC-SLP, FNAP, CDP, RAC-CT

An Overview of IDDSI

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Video Runtime: 34 Minutes; Learning Assessment Time: 9 Minutes

Until recently, health care facilities have each had their own policies and definitions of dietary levels and textures. Such variation carries high risks for clients and patients who have dysphagia. For these reasons, an international team of professionals has worked through much research and many testing protocols to develop the International Dysphagia Diet Standardization Initiative (IDDSI). The protocols of this initiative include accessible testing methods and terminology that work in any part of the world and are applicable to people of all ages and all cultures.

This course will initially share some of the key research behind IDDSI to share the rationales and science supporting each level's definition. Then the IDDSI framework will be shared to include the description and testing methods for each level, along with the resources available from the IDDSI website.

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The Clinician's Role in Helping to Manage Family Caregiver Stress

Presented by Lisa Milliken, MA, CCC-SLP, FNAP, CDP, RAC-CT

The Clinician's Role in Helping to Manage Family Caregiver Stress

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Video Runtime: 51 Minutes; Learning Assessment Time: 9 Minutes

Prolonged periods of unmanaged stress can lead to multiple health issues, such as cardiovascular problems, lower immunity, a decreased response to vaccine, slower wound healing, and higher levels of chronic conditions (e.g., diabetes, arthritis, ulcers, and anemia). We see the results of ongoing stress levels in the clients we support, their caregivers, who are often referred to as "the second patient," and our own colleagues. These people are then at an increased risk of overwhelming physical, social, and financial burdens. How can we support caregivers and colleagues to manage their stress and prevent such negative physiological and secondary risks of chronic stress, resulting in improved care for the clients we serve? And how can we improve clinical outcomes of our clients by helping them to manage high stress levels that often occur with so many changing factors in their lives?

This course was developed for professionals and health care providers in multiple settings and will initially review the physiological response to ongoing stress, followed by the keys to recognizing the sources and symptoms of stress. Multiple types and levels of support strategies will be shared, including practical strategies and the rationales of how each one can be effective.

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Implementing IDDSI

Presented by Lisa Milliken, MA, CCC-SLP, FNAP, CDP, RAC-CT

Implementing IDDSI

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 44 Minutes; Learning Assessment Time: 12 Minutes

Until recently, health care facilities have each had their own policies and definitions of dietary levels and textures. Such deviations carry high risks for clients and patients who have dysphagia. For these reasons, an international team of professionals has worked through much research and testing protocols to develop the International Dysphagia Diet Standardization Initiative (IDDSI). The protocols of this initiative include accessible testing methods and terminology that works in any part of the world and were created to be applicable for people of all ages and all cultures. This course will initially share some of the key research behind IDDSI to share the rationales and science supporting each level's definition. Then the IDDSI framework will be shared to include the description and testing methods for each level, along with the resources available from the IDDSI website. Suggested steps for implementation will be shared, based on multiple hospital and health care facility recommendations, followed by troubleshooting plans and helpful suggestions.

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Current Applications of Ethics for SLP and OT Professionals (2024)

Presented by Lisa Milliken, MA, CCC-SLP, FNAP, CDP, RAC-CT

Current Applications of Ethics for SLP and OT Professionals (2024)

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 114 Minutes; Learning Assessment Time: 49 Minutes

The field of ethics is complicated and affects many components of our careers. This course will cover the basic principles of ethics as they relate to therapy practice and will then review the required codes of ethics for occupational therapy and speech-language pathology professionals. Multiple current applications of ethics for clinicians will be shared, including such areas as ethical professional boundaries, confidentiality requirements, and ethical decisions where multiple factors must be considered. The CELIBATE method for analyzing ethical dilemmas will be reviewed to equip attendees with a process for making ethical decisions.

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