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Dawn Hohl

PhD, RN

Dawn has been a nurse for over 30 years, with the majority being in the home care setting, serving as a home care nurse, liaison, customer service/contracts director, and administrator. As it relates to HH-CAHPS, she has been (and continues to be) involved in HH-CAHPS from an operational perspective, working with a large academic-based home health agency that voluntarily participated prior to the launch. She participated in a Technical Expert Panel that reviewed the initial Home Health Compare website and is a member of the NQF Patient Experience Committee. Dawn served as an Examiner for the Malcolm Baldrige National Quality Award, been affiliated with three local schools of nursing, and been on the Editorial Board for Home Health Care Nurse. In addition, she has published on patient satisfaction and transitions of care.

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HH-CAHPS Survey: Your Journey to Enhance Your Patients' Experience

Presented by Dawn Hohl, PhD, RN

HH-CAHPS Survey: Your Journey to Enhance Your Patients' Experience

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.

Clinicians working in home care, by nature of their clinical practice, integrate the patient into the planning and delivery of care; however, home health agencies may not fully introduce the Home Health Consumer Assessment of Healthcare Providers and Systems (HH-CAHPS) survey (and its importance) to staff during orientation. HH-CAHPS results affect the agency's reputation and reimbursement and can be linked to clinician performance. This course will provide an overview of HH-CAHPS history, regulatory requirements, review of the tool and data collection processes, suggestions on working with your patients, and impact that HH-CAHPS has on public reporting and value-based purchasing. The target audience is any clinician delivering care to a Medicare or Medicaid patient through a home health agency, with emphasis on considerations to improve practice. Depending on the organization, the audience may include any interdisciplinary team member such as therapists or nurses.

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