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Customer Service in the Healthcare Setting

presented by Tonya Miller, PT, DPT, PhD

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Disclosure Statement:

Financial: Tonya Miller is the owner of and a consultant for TYM Coaching.

Nonfinancial: Tonya Miller has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 16 Minutes, Learning Assessments: 2 Minutes

This course describes healthcare customers in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality customer service.

Meet Your Instructor

Tonya Miller, PT, DPT, PhD

Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to…

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1. Customer Service in the Healthcare Setting

There are many different types of customers we encounter as healthcare professionals: patients, physician’s office members, vendors, and the community. We need to consider who our customers are before we dive into the components of customer service, and we must understand the relationship between the customer's wants versus the customer’s needs.

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More Courses in this Series

Complaint Management in the Healthcare Setting

Presented by Tonya Miller, PT, DPT, PhD

Conflict Resolution in the Healthcare Setting

Presented by Tonya Miller, PT, DPT, PhD

Emotional Intelligence Strategies for Improved Customer Service

Presented by Tonya Miller, PT, DPT, PhD

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