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Tonya Miller

PT, DPT, PhD

Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to fit any individual or organization. She is passionate about personal growth and developing strong leadership cores committed to integrity, accountability, and self-awareness.

In addition to owning TYM Coaching, Tonya is the program lead for the DPT program at Harrisburg University. Tonya teaches courses in healthcare management, leadership, and professional issues. In this role, she guides young professionals in their leadership development and understanding of the healthcare industry.

Finally, Tonya believes in community engagement and is an active community volunteer. She serves on several boards, including Domestic Violence Services of Cumberland and Perry Counties, Cumberland County Commission for Women, and PA Vent Camp, a camp for ventilator-dependent children, for which she also serves as the executive director.

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Courses with Tonya Miller

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Candid Conversations About OASIS-E: Assessing Function (Sections G and GG)

Presented by Terry Greenhalgh, RN, CHC, HCS-D, HCS-C, COS-C, Cindy Krafft, PT, MS, HCS-O, and Tonya Miller, PT, DPT, PhD

Candid Conversations About OASIS-E: Assessing Function (Sections G and GG)

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Audio Runtime: 35 Minutes; Learning Assessment Time: 15 Minutes

Accurate OASIS data collection is a critical element of both financial and clinical success for home health agencies. It is one thing to understand the official guidance and another to integrate it into patient care strategies and defensible documentation effectively. This audio course will explore issues that impact the assessment and management of functional ability.

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Candid Conversations About OASIS-E: Wounds (Section M)

Presented by Terry Greenhalgh, RN, CHC, HCS-D, HCS-C, COS-C, Cindy Krafft, PT, MS, HCS-O, and Tonya Miller, PT, DPT, PhD

Candid Conversations About OASIS-E: Wounds (Section M)

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Audio Runtime: 32 Minutes; Learning Assessment Time: 15 Minutes

Accurate OASIS data collection is a critical element of both financial and clinical success for home health agencies. It is one thing to understand the official guidance and another to integrate it into patient care strategies and defensible documentation effectively. This audio course will explore issues that impact the assessment and management of wounds.

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Candid Conversations About OASIS-E: Medications (Section N)

Presented by Terry Greenhalgh, RN, CHC, HCS-D, HCS-C, COS-C, Cindy Krafft, PT, MS, HCS-O, and Tonya Miller, PT, DPT, PhD

Candid Conversations About OASIS-E: Medications (Section N)

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Audio Runtime: 44 Minutes; Learning Assessment Time: 15 Minutes

In order to collect accurate information using the OASIS tool, the clinician must have a clear understanding of the official guidance connected to each item. In addition, the ability to connect concepts to the reality of clinical assessment is a specific skill the home care clinician needs to be successful. This audio course will explore issues that impact the assessment and management of medications.

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Customer Service in the Healthcare Setting

Presented by Tonya Miller, PT, DPT, PhD

Customer Service in the Healthcare Setting

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 16 Minutes, Learning Assessments: 2 Minutes

This course describes healthcare customers in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality customer service.

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Managing Patient Complaints

Presented by Tonya Miller, PT, DPT, PhD

Managing Patient Complaints

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Video Runtime: 13 Minutes, Learning Assessments: 1 Minute

This course explains the benefits of complaint management and the steps to take for successful complaint management in healthcare delivery.

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Complaint Management in the Healthcare Setting

Presented by Tonya Miller, PT, DPT, PhD

Complaint Management in the Healthcare Setting

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 13 Minutes, Learning Assessments: 1 Minute

This course explains the benefits of complaint management and the steps to take for successful complaint management for the healthcare team.

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Resolving Patient Conflicts

Presented by Tonya Miller, PT, DPT, PhD

Resolving Patient Conflicts

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Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes

This course describes the five levels of conflict resolution and their usefulness in patient and healthcare team interactions.

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Conflict Resolution in the Healthcare Setting

Presented by Tonya Miller, PT, DPT, PhD

Conflict Resolution in the Healthcare Setting

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes

This course describes the five levels of conflict resolution and their usefulness in customer service in healthcare.

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Emotional Intelligence Strategies for Improved Patient Satisfaction

Presented by Tonya Miller, PT, DPT, PhD

Emotional Intelligence Strategies for Improved Patient Satisfaction

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes

This course connects emotional intelligence strategies to the four key elements of customer engagement for improved patient satisfaction.

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Emotional Intelligence Strategies for Improved Customer Service

Presented by Tonya Miller, PT, DPT, PhD

Emotional Intelligence Strategies for Improved Customer Service

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes

In this series, we explore the key elements of customer service in a healthcare setting, including how emotional intelligence skills create a better customer interaction, identifying the best strategy for conflict resolution, and the process of effective complaint management. This series gives clinicians easy-to-apply strategies to improve their interactions with all customers: patients, families and caregivers, and others in the healthcare community.

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Customer Service for Patient Engagement

Presented by Tonya Miller, PT, DPT, PhD

Customer Service for Patient Engagement

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 16 Minutes, Learning Assessments: 2 Minutes

This course describes the healthcare customer in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality patient engagement.

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House Call Episode 2: Active Listening With the OARS Model

Presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD

House Call Episode 2: Active Listening With the OARS Model

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Podcast Runtime: 13 Minutes; Learning Assessment: 2 Minutes

Active listening with a patient allows the clinician to gain insight into a patient's motivational level and potential barriers for health behavior changes. In this course, we explore strategies for active listening during a patient home health visit. Gaining skills in active listening gives the clinician tools to support the patient through challenging health behavior changes and improves patient outcomes. In this podcast, we examine the difference in patient outcomes when using directive patient interactions and active listening strategies to demonstrate the impact of a clinician's active listening skills. The course reviews ways to incorporate the active listening strategies outlined in the OARS model: asking open-ended questions, affirming, using reflective listening, and summarizing. At the end of the podcast, the listener will have an understanding of active listening strategies and ways to incorporate active listening into patient care.

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House Call Episode 3: Being Empathetic and Expressing Empathy

Presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD

House Call Episode 3: Being Empathetic and Expressing Empathy

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Podcast Runtime: 14 Minutes; Learning Assessment: 4 Minutes

Empathy allows the clinician to gain insight into a patient,s motivational level and potential barriers for health behavior changes. In this course, we explore ways to use an empathic approach during a patient home health visit. Coming from a place of empathy allows the clinician to support the patient in challenging health behavior changes and improves patient outcomes. In this podcast, we demonstrate the impact of empathy in patient care by examining the difference in patient outcomes achieved through directive patient interactions versus an empathic approach. The course reviews ways to approach patient care through verbal and nonverbal expressions of empathy. At the end of the podcast, the listener will understand the empathic approach to patient care and ways to facilitate the use of verbal and nonverbal expressions of empathy.

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House Call Episode 1: Assessing Patient Readiness to Change

Presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD

House Call Episode 1: Assessing Patient Readiness to Change

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Podcast Runtime: 14 Minutes; Learning Assessment: 4 Minutes

It is important for clinicians to understand patients' readiness for change. In this course, we explore the ways to assess a patient's readiness to change during a home health visit. Understanding when a patient is in the precontemplation stage of change and is not ready to change allows the clinician to gain insight into a patient's motivational level and potential barriers for positive health behavior changes. In this podcast, we examine the difference in patient outcomes when a clinician does not recognize when a patient is in the precontemplation stage of change versus when a clinician recognizes the patient's stage of change. The course highlights the importance of determining a person's motivations for change and incorporating patient goals into the treatment approach. At the end of the podcast, the listener will understand the ways to recognize a patient's readiness to change and strategies to support the patient in the health behavior change process.

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House Call Episode 4: Breaking Down Barriers to Change

Presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD

House Call Episode 4: Breaking Down Barriers to Change

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Podcast Runtime: 14 Minutes; Learning Assessment: 2 Minutes

Recognizing friction when working with a patient allows the clinician to gain insight into potential barriers to change. By recognizing this friction, the clinician creates an opportunity to facilitate moving toward positive health behavior outcomes. In this course, we explore ways to recognize friction in the health behavior change process during a home health visit. We examine the difference in patient outcomes when a clinician does not recognize friction in the change process versus when the clinician recognizes that friction. We will also see what it looks like when a clinician facilitates moving toward positive health behavior outcomes through strategies such as the pulling change method. At the end of the podcast, the listener will understand how to recognize barriers to change and employ strategies to overcome the friction in the change process.

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Managing for Accountability: Using Accountable Language

Presented by Tonya Miller, PT, DPT, PhD

Managing for Accountability: Using Accountable Language

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 5 Minutes

Managing for Accountability: Using Accountable Language is part five in a five-part series.
When you are a leader, accountability starts with you. This series is designed to help new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.

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Team Meetings: Getting the Structure Right

Presented by Tonya Miller, PT, DPT, PhD

Team Meetings: Getting the Structure Right

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 5 Minutes

This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.

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Team Meetings: Getting Everyone Moving Forward

Presented by Tonya Miller, PT, DPT, PhD

Team Meetings: Getting Everyone Moving Forward

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 5 Minutes

This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.

View full course details

Daily Efficiencies: Time Management Strategies

Presented by Tonya Miller, PT, DPT, PhD

Daily Efficiencies: Time Management Strategies

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 5 Minutes

This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.

View full course details

Daily Efficiencies: Creating Clarity in Email Communication

Presented by Tonya Miller, PT, DPT, PhD

Daily Efficiencies: Creating Clarity in Email Communication

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 6 Minutes

This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.

View full course details

Daily Efficiencies: Organizing Your Emails

Presented by Tonya Miller, PT, DPT, PhD

Daily Efficiencies: Organizing Your Emails

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 5 Minutes

This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills that help them connect organizational change to team success. Scenarios and practical examples reinforce the skills throughout the series.

View full course details

Daily Efficiencies in Home Care: Planning Effective Meetings Scenario

Presented by Tonya Miller, PT, DPT, PhD

Daily Efficiencies in Home Care: Planning Effective Meetings Scenario

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 6 Minutes

This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.

View full course details

Accountability in Home Care: Setting Clear Expectations Scenario

Presented by Tonya Miller, PT, DPT, PhD

Accountability in Home Care: Setting Clear Expectations Scenario

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 6 Minutes

The following home health scenario is a supplement to the Managing For Accountability: Setting Expectations course. It is recommended that you watch the course in addition to this scenario to learn more about using clear communication when setting expectations with your team..

When you are a leader, accountability starts with you. This scenario is designed to support new and developing home care leaders and supervisors manage for accountability through setting clear expectations and aligning the organization around those expectations.

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Daily Efficiencies in Home Care: Leading Productive Meetings Scenario

Presented by Tonya Miller, PT, DPT, PhD

Daily Efficiencies in Home Care: Leading Productive Meetings Scenario

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 7 Minutes

This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. This scenario is designed to help new and developing home care leaders and supervisors manage for accountability through communicating clear expectations and aligning the organization around those expectations. Participants will learn applicable skills to help them connect organizational change to team success.

View full course details

Accountability in Home Care: Whole-Team Accountability Scenario

Presented by Tonya Miller, PT, DPT, PhD

Accountability in Home Care: Whole-Team Accountability Scenario

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 5 Minutes

The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.

When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.

View full course details

Accountability in Home Care: Personal Accountability Scenario

Presented by Tonya Miller, PT, DPT, PhD

Accountability in Home Care: Personal Accountability Scenario

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 6 Minutes

The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.

When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.

View full course details

Accountability in Home Care: Coaching Accountable Language Scenario

Presented by Tonya Miller, PT, DPT, PhD

Accountability in Home Care: Coaching Accountable Language Scenario

Subscribe now, and access clinical education and patient education—anytime, anywhere—with video instruction from recognized industry experts.
Video Runtime: 6 Minutes

The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.

When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.

View full course details

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