Learn from Tonya Miller and 880+ other industry-leading experts.
Browse PlansTonya Miller
PT, DPT, PhD
Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to fit any individual or organization. She is passionate about personal growth and developing strong leadership cores committed to integrity, accountability, and self-awareness.
In addition to owning TYM Coaching, Tonya is the program lead for the DPT program at Harrisburg University. Tonya teaches courses in healthcare management, leadership, and professional issues. In this role, she guides young professionals in their leadership development and understanding of the healthcare industry.
Finally, Tonya believes in community engagement and is an active community volunteer. She serves on several boards, including Domestic Violence Services of Cumberland and Perry Counties, Cumberland County Commission for Women, and PA Vent Camp, a camp for ventilator-dependent children, for which she also serves as the executive director.
Courses with Tonya Miller
Browse Course CatalogCandid Conversations About OASIS-E: Assessing Function (Sections G and GG)
Presented by Terry Greenhalgh, RN, CHC, HCS-D, HCS-C, COS-C, Cindy Krafft, PT, MS, HCS-O, and Tonya Miller, PT, DPT, PhD
Candid Conversations About OASIS-E: Assessing Function (Sections G and GG)
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Audio Runtime: 35 Minutes; Learning Assessment Time: 15 Minutes
Accurate OASIS data collection is a critical element of both financial and clinical success for home health agencies. It is one thing to understand the official guidance and another to integrate it into patient care strategies and defensible documentation effectively. This audio course will explore issues that impact the assessment and management of functional ability.
Accurate OASIS data collection is a critical element of both financial and clinical success for home health agencies. It is one thing to understand the official guidance and another to integrate it into patient care strategies and defensible documentation effectively. This audio course will explore issues that impact the assessment and management of functional ability.
Candid Conversations About OASIS-E: Wounds (Section M)
Presented by Terry Greenhalgh, RN, CHC, HCS-D, HCS-C, COS-C, Cindy Krafft, PT, MS, HCS-O, and Tonya Miller, PT, DPT, PhD
Candid Conversations About OASIS-E: Wounds (Section M)
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Audio Runtime: 32 Minutes; Learning Assessment Time: 15 Minutes
Accurate OASIS data collection is a critical element of both financial and clinical success for home health agencies. It is one thing to understand the official guidance and another to integrate it into patient care strategies and defensible documentation effectively. This audio course will explore issues that impact the assessment and management of wounds.
Accurate OASIS data collection is a critical element of both financial and clinical success for home health agencies. It is one thing to understand the official guidance and another to integrate it into patient care strategies and defensible documentation effectively. This audio course will explore issues that impact the assessment and management of wounds.
Candid Conversations About OASIS-E: Medications (Section N)
Presented by Terry Greenhalgh, RN, CHC, HCS-D, HCS-C, COS-C, Cindy Krafft, PT, MS, HCS-O, and Tonya Miller, PT, DPT, PhD
Candid Conversations About OASIS-E: Medications (Section N)
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Audio Runtime: 44 Minutes; Learning Assessment Time: 15 Minutes
In order to collect accurate information using the OASIS tool, the clinician must have a clear understanding of the official guidance connected to each item. In addition, the ability to connect concepts to the reality of clinical assessment is a specific skill the home care clinician needs to be successful. This audio course will explore issues that impact the assessment and management of medications.
In order to collect accurate information using the OASIS tool, the clinician must have a clear understanding of the official guidance connected to each item. In addition, the ability to connect concepts to the reality of clinical assessment is a specific skill the home care clinician needs to be successful. This audio course will explore issues that impact the assessment and management of medications.
Customer Service in the Healthcare Setting
Presented by Tonya Miller, PT, DPT, PhD
Customer Service in the Healthcare Setting
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 16 Minutes, Learning Assessments: 2 Minutes
This course describes healthcare customers in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality customer service.
This course describes healthcare customers in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality customer service.
Managing Patient Complaints
Presented by Tonya Miller, PT, DPT, PhD
Managing Patient Complaints
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 13 Minutes, Learning Assessments: 1 Minute
This course explains the benefits of complaint management and the steps to take for successful complaint management in healthcare delivery.
This course explains the benefits of complaint management and the steps to take for successful complaint management in healthcare delivery.
Complaint Management in the Healthcare Setting
Presented by Tonya Miller, PT, DPT, PhD
Complaint Management in the Healthcare Setting
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 13 Minutes, Learning Assessments: 1 Minute
This course explains the benefits of complaint management and the steps to take for successful complaint management for the healthcare team.
This course explains the benefits of complaint management and the steps to take for successful complaint management for the healthcare team.
Resolving Patient Conflicts
Presented by Tonya Miller, PT, DPT, PhD
Resolving Patient Conflicts
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes
This course describes the five levels of conflict resolution and their usefulness in patient and healthcare team interactions.
This course describes the five levels of conflict resolution and their usefulness in patient and healthcare team interactions.
Conflict Resolution in the Healthcare Setting
Presented by Tonya Miller, PT, DPT, PhD
Conflict Resolution in the Healthcare Setting
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 12 Minutes, Learning Assessments: 2 Minutes
This course describes the five levels of conflict resolution and their usefulness in customer service in healthcare.
This course describes the five levels of conflict resolution and their usefulness in customer service in healthcare.
Emotional Intelligence Strategies for Improved Patient Satisfaction
Presented by Tonya Miller, PT, DPT, PhD
Emotional Intelligence Strategies for Improved Patient Satisfaction
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes
This course connects emotional intelligence strategies to the four key elements of customer engagement for improved patient satisfaction.
This course connects emotional intelligence strategies to the four key elements of customer engagement for improved patient satisfaction.
Emotional Intelligence Strategies for Improved Customer Service
Presented by Tonya Miller, PT, DPT, PhD
Emotional Intelligence Strategies for Improved Customer Service
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes
In this series, we explore the key elements of customer service in a healthcare setting, including how emotional intelligence skills create a better customer interaction, identifying the best strategy for conflict resolution, and the process of effective complaint management. This series gives clinicians easy-to-apply strategies to improve their interactions with all customers: patients, families and caregivers, and others in the healthcare community.
In this series, we explore the key elements of customer service in a healthcare setting, including how emotional intelligence skills create a better customer interaction, identifying the best strategy for conflict resolution, and the process of effective complaint management. This series gives clinicians easy-to-apply strategies to improve their interactions with all customers: patients, families and caregivers, and others in the healthcare community.
Customer Service for Patient Engagement
Presented by Tonya Miller, PT, DPT, PhD
Customer Service for Patient Engagement
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 16 Minutes, Learning Assessments: 2 Minutes
This course describes the healthcare customer in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality patient engagement.
This course describes the healthcare customer in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality patient engagement.
House Call Episode 2: Active Listening With the OARS Model
Presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD
House Call Episode 2: Active Listening With the OARS Model
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Podcast Runtime: 13 Minutes; Learning Assessment: 2 Minutes
Active listening with a patient allows the clinician to gain insight into a patient's motivational level and potential barriers for health behavior changes. In this course, we explore strategies for active listening during a patient home health visit. Gaining skills in active listening gives the clinician tools to support the patient through challenging health behavior changes and improves patient outcomes. In this podcast, we examine the difference in patient outcomes when using directive patient interactions and active listening strategies to demonstrate the impact of a clinician's active listening skills. The course reviews ways to incorporate the active listening strategies outlined in the OARS model: asking open-ended questions, affirming, using reflective listening, and summarizing. At the end of the podcast, the listener will have an understanding of active listening strategies and ways to incorporate active listening into patient care.
Active listening with a patient allows the clinician to gain insight into a patient's motivational level and potential barriers for health behavior changes. In this course, we explore strategies for active listening during a patient home health visit. Gaining skills in active listening gives the clinician tools to support the patient through challenging health behavior changes and improves patient outcomes. In this podcast, we examine the difference in patient outcomes when using directive patient interactions and active listening strategies to demonstrate the impact of a clinician's active listening skills. The course reviews ways to incorporate the active listening strategies outlined in the OARS model: asking open-ended questions, affirming, using reflective listening, and summarizing. At the end of the podcast, the listener will have an understanding of active listening strategies and ways to incorporate active listening into patient care.
House Call Episode 3: Being Empathetic and Expressing Empathy
Presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD
House Call Episode 3: Being Empathetic and Expressing Empathy
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Podcast Runtime: 14 Minutes; Learning Assessment: 4 Minutes
Empathy allows the clinician to gain insight into a patient,s motivational level and potential barriers for health behavior changes. In this course, we explore ways to use an empathic approach during a patient home health visit. Coming from a place of empathy allows the clinician to support the patient in challenging health behavior changes and improves patient outcomes. In this podcast, we demonstrate the impact of empathy in patient care by examining the difference in patient outcomes achieved through directive patient interactions versus an empathic approach. The course reviews ways to approach patient care through verbal and nonverbal expressions of empathy. At the end of the podcast, the listener will understand the empathic approach to patient care and ways to facilitate the use of verbal and nonverbal expressions of empathy.
Empathy allows the clinician to gain insight into a patient,s motivational level and potential barriers for health behavior changes. In this course, we explore ways to use an empathic approach during a patient home health visit. Coming from a place of empathy allows the clinician to support the patient in challenging health behavior changes and improves patient outcomes. In this podcast, we demonstrate the impact of empathy in patient care by examining the difference in patient outcomes achieved through directive patient interactions versus an empathic approach. The course reviews ways to approach patient care through verbal and nonverbal expressions of empathy. At the end of the podcast, the listener will understand the empathic approach to patient care and ways to facilitate the use of verbal and nonverbal expressions of empathy.
House Call Episode 1: Assessing Patient Readiness to Change
Presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD
House Call Episode 1: Assessing Patient Readiness to Change
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Podcast Runtime: 14 Minutes; Learning Assessment: 4 Minutes
It is important for clinicians to understand patients' readiness for change. In this course, we explore the ways to assess a patient's readiness to change during a home health visit. Understanding when a patient is in the precontemplation stage of change and is not ready to change allows the clinician to gain insight into a patient's motivational level and potential barriers for positive health behavior changes. In this podcast, we examine the difference in patient outcomes when a clinician does not recognize when a patient is in the precontemplation stage of change versus when a clinician recognizes the patient's stage of change. The course highlights the importance of determining a person's motivations for change and incorporating patient goals into the treatment approach. At the end of the podcast, the listener will understand the ways to recognize a patient's readiness to change and strategies to support the patient in the health behavior change process.
It is important for clinicians to understand patients' readiness for change. In this course, we explore the ways to assess a patient's readiness to change during a home health visit. Understanding when a patient is in the precontemplation stage of change and is not ready to change allows the clinician to gain insight into a patient's motivational level and potential barriers for positive health behavior changes. In this podcast, we examine the difference in patient outcomes when a clinician does not recognize when a patient is in the precontemplation stage of change versus when a clinician recognizes the patient's stage of change. The course highlights the importance of determining a person's motivations for change and incorporating patient goals into the treatment approach. At the end of the podcast, the listener will understand the ways to recognize a patient's readiness to change and strategies to support the patient in the health behavior change process.
House Call Episode 4: Breaking Down Barriers to Change
Presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD
House Call Episode 4: Breaking Down Barriers to Change
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Podcast Runtime: 14 Minutes; Learning Assessment: 2 Minutes
Recognizing friction when working with a patient allows the clinician to gain insight into potential barriers to change. By recognizing this friction, the clinician creates an opportunity to facilitate moving toward positive health behavior outcomes. In this course, we explore ways to recognize friction in the health behavior change process during a home health visit. We examine the difference in patient outcomes when a clinician does not recognize friction in the change process versus when the clinician recognizes that friction. We will also see what it looks like when a clinician facilitates moving toward positive health behavior outcomes through strategies such as the pulling change method. At the end of the podcast, the listener will understand how to recognize barriers to change and employ strategies to overcome the friction in the change process.
Recognizing friction when working with a patient allows the clinician to gain insight into potential barriers to change. By recognizing this friction, the clinician creates an opportunity to facilitate moving toward positive health behavior outcomes. In this course, we explore ways to recognize friction in the health behavior change process during a home health visit. We examine the difference in patient outcomes when a clinician does not recognize friction in the change process versus when the clinician recognizes that friction. We will also see what it looks like when a clinician facilitates moving toward positive health behavior outcomes through strategies such as the pulling change method. At the end of the podcast, the listener will understand how to recognize barriers to change and employ strategies to overcome the friction in the change process.
Managing for Accountability: Using Accountable Language
Presented by Tonya Miller, PT, DPT, PhD
Managing for Accountability: Using Accountable Language
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 5 Minutes
Managing for Accountability: Using Accountable Language is part five in a five-part series.
When you are a leader, accountability starts with you. This series is designed to help new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
Managing for Accountability: Using Accountable Language is part five in a five-part series.
When you are a leader, accountability starts with you. This series is designed to help new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
Team Meetings: Getting the Structure Right
Presented by Tonya Miller, PT, DPT, PhD
Team Meetings: Getting the Structure Right
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 5 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
Team Meetings: Getting Everyone Moving Forward
Presented by Tonya Miller, PT, DPT, PhD
Team Meetings: Getting Everyone Moving Forward
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 5 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
Daily Efficiencies: Time Management Strategies
Presented by Tonya Miller, PT, DPT, PhD
Daily Efficiencies: Time Management Strategies
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 5 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
Daily Efficiencies: Creating Clarity in Email Communication
Presented by Tonya Miller, PT, DPT, PhD
Daily Efficiencies: Creating Clarity in Email Communication
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 6 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
Daily Efficiencies: Organizing Your Emails
Presented by Tonya Miller, PT, DPT, PhD
Daily Efficiencies: Organizing Your Emails
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 5 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills that help them connect organizational change to team success. Scenarios and practical examples reinforce the skills throughout the series.
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills that help them connect organizational change to team success. Scenarios and practical examples reinforce the skills throughout the series.
Daily Efficiencies in Home Care: Planning Effective Meetings Scenario
Presented by Tonya Miller, PT, DPT, PhD
Daily Efficiencies in Home Care: Planning Effective Meetings Scenario
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 6 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. Operational efficiencies allow leaders to communicate organizational change precisely and save valuable time and resources. Participants will learn applicable skills to help them connect organizational change to team success. Scenarios and practical examples reinforce these skills throughout the series.
Accountability in Home Care: Setting Clear Expectations Scenario
Presented by Tonya Miller, PT, DPT, PhD
Accountability in Home Care: Setting Clear Expectations Scenario
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 6 Minutes
The following home health scenario is a supplement to the Managing For Accountability: Setting Expectations course. It is recommended that you watch the course in addition to this scenario to learn more about using clear communication when setting expectations with your team..
When you are a leader, accountability starts with you. This scenario is designed to support new and developing home care leaders and supervisors manage for accountability through setting clear expectations and aligning the organization around those expectations.
The following home health scenario is a supplement to the Managing For Accountability: Setting Expectations course. It is recommended that you watch the course in addition to this scenario to learn more about using clear communication when setting expectations with your team..
When you are a leader, accountability starts with you. This scenario is designed to support new and developing home care leaders and supervisors manage for accountability through setting clear expectations and aligning the organization around those expectations.
Daily Efficiencies in Home Care: Leading Productive Meetings Scenario
Presented by Tonya Miller, PT, DPT, PhD
Daily Efficiencies in Home Care: Leading Productive Meetings Scenario
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 7 Minutes
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. This scenario is designed to help new and developing home care leaders and supervisors manage for accountability through communicating clear expectations and aligning the organization around those expectations. Participants will learn applicable skills to help them connect organizational change to team success.
This series guides leaders in effective change management. The courses walk participants through day-to-day operational efficiencies that promote improved collaboration and team dynamics. This scenario is designed to help new and developing home care leaders and supervisors manage for accountability through communicating clear expectations and aligning the organization around those expectations. Participants will learn applicable skills to help them connect organizational change to team success.
Accountability in Home Care: Whole-Team Accountability Scenario
Presented by Tonya Miller, PT, DPT, PhD
Accountability in Home Care: Whole-Team Accountability Scenario
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 5 Minutes
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.
When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.
When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.
Accountability in Home Care: Personal Accountability Scenario
Presented by Tonya Miller, PT, DPT, PhD
Accountability in Home Care: Personal Accountability Scenario
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 6 Minutes
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.
When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.
When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.
Accountability in Home Care: Coaching Accountable Language Scenario
Presented by Tonya Miller, PT, DPT, PhD
Accountability in Home Care: Coaching Accountable Language Scenario
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Video Runtime: 6 Minutes
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.
When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.
The following home health scenario is a supplement to the Managing For Accountability: Using Accountable Language course. It is recommended that you watch the course in addition to this scenario to learn more about how to use accountable language in the workplace.
When you are a leader, accountability starts with you. This series of scenarios is designed to help new and developing leaders manage for accountability by using accountable language to take action and find solutions. For more experienced leaders, this series is a refresher that can be used in the moment to prepare for any leadership situation.
Start any course for free!
Get access to the first chapter of all 2700+ courses when you create a free account.
Sign Up for Free
