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Using Behavioral Science to Optimize the Patient Experience

presented by Ari Ginsberg, PT, DPT, MSIOP

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Disclosure Statement:

Financial: Ari Ginsberg receives compensation from MedBridge for this course.

Nonfinancial: Ari Ginsberg has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 34 Minutes; Learning Assessment Time: 12 minutes

This course is focused on teaching healthcare professionals practical strategies based on behavioral science to help enhance the patient experience. Patient experience is a critical component of improving patient/client outcomes and increasing patient retention. This course will demonstrate how behavioral science can be a powerful tool for healthcare providers to optimize the patient experience.

Meet Your Instructor

Ari Ginsberg, PT, DPT, MSIOP

Dr. Ari Ginsberg, PT, DPT, MSIOP, is a passionate clinician and educator with a diverse educational and clinical background. He received a Doctor of Physical Therapy degree in 2010 from Touro University and completed a Master of Science degree in Industrial and Organizational Psychology from Touro University in 2021. Ari has worked in many different…

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Chapters & Learning Objectives

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1. The Patient Experience and Positive Patient Outcomes

Chapter 1 discusses the definition of patient experience and the psychological underpinnings of its relevance to healthcare delivery. It also presents the research and theory as to the connection between patient experience and positive patient outcomes.

2. Empathy and the Patient Experience

Chapter 2 focuses on empathy and the importance of expressing empathy when interacting with patients. Also, practical strategies are offered on how to express empathy in patient visits in order to optimize the patient experience.

3. Demonstrating Active Listening, Respect, and Humility in the Patient Experience

Chapter 3 describes the relevance of active listening, respect, and humility to the patient experience. It also provides practical strategies to convey active listening, respect, and humility when interacting with patients.

4. Effective Conflict Management With Patients Expressing Aggression

Effective Conflict Management With Patients Expressing Aggression Chapter 4 speaks about identifying anger and aggression within the patient population and successfully managing healthcare professional–patient conflicts. It also offers suggestions on how healthcare professionals can effectively deal with the aftermath of interacting with a patient who was angry or aggressive toward them.

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