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Using Social Psychology to Optimize the Patient Experience

presented by Ari Ginsberg, PT, DPT, MSIOP

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Disclosure Statement:

Financial: Ari Ginsberg receives compensation from MedBridge for this course.

Nonfinancial: Ari Ginsberg has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

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Video Runtime: 33 Minutes; Learning Assessment Time: 12 minutes

This course is focused on teaching healthcare professionals practical strategies based on social psychology to help enhance the patient experience. The patient experience is a critical component of improving patient/client outcomes and increasing patient retention. This course will demonstrate how social psychology can be a powerful tool for healthcare providers to optimize the patient experience.

Meet Your Instructor

Ari Ginsberg, PT, DPT, MSIOP

Dr. Ari Ginsberg, PT, DPT, MSIOP, is a passionate clinician and educator with a diverse educational and clinical background. He received a Doctor of Physical Therapy degree in 2010 from Touro University and completed a Master of Science degree in Industrial and Organizational Psychology from Touro University in 2021. Ari has worked in many different…

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Chapters & Learning Objectives

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1. The Patient Experience and Positive Patient Outcomes

Chapter 1 discusses the definition of the patient experience and the psychological underpinnings of its relevance to healthcare delivery. It also presents the research and theory as to the connection between the patient experience and positive patient outcomes.

2. Social Psychology and the Patient Experience

Chapter 2 defines social psychology and the reasons social psychology techniques are effective. Chapter 2 also discusses the research regarding biases in healthcare.

3. Using Social Psychology Techniques in the Patient Experience

Chapter 3 explores concrete strategies based on social psychology that can be used by healthcare professionals to optimize the patient experience. It provides both theory and practical methods to optimize the patient experience.

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