Learn from Amy Lafko and 850+ other industry-leading experts.
Browse PlansAmy Lafko
MSPT, MBA
Amy Lafko founded Cairn Consulting Solutions with the knowledge that you need to grow your people to grow your business. Amy focuses her work on the employee experience that is derived from skilled leaders and aligned teams. Whether through team dynamics sessions, development workshops, or consulting, Amy provides expertise to improve the entire lifecycle of your team. From hiring to engagement, she assists clients in decreasing turnover and increasing productivity and customer satisfaction. Amy has earned her MSPT from Ithaca College and her MBA from Loyola University of MD. She has also written the book People First: A Proven Method for an Exceptional Healthcare Practice. For more information please visit The People First Book.
As a national speaker, consultant, and facilitator, Amy leverages over 20 years of professional leadership experience in several sectors of healthcare. In addition, Amy is serving as the American Physical Therapy Association's section of Health Policy and Administration Chair for the LAMP Institute of Leadership.
Courses with Amy Lafko
Browse Course CatalogSetting a Strong Foundation: Asking Powerful Questions
Presented by Amy Lafko, MSPT, MBA
Setting a Strong Foundation: Asking Powerful Questions
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and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Setting a Strong Foundation: Asking Powerful Questions is the first course in a three-part series.
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.
Setting a Strong Foundation: The Three Levels of Listening
Presented by Amy Lafko, MSPT, MBA
Setting a Strong Foundation: The Three Levels of Listening
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Setting a Strong Foundation: The Three Levels of Listening is course two in a three-part series.
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.
Setting a Strong Foundation: What is Your Intention?
Presented by Amy Lafko, MSPT, MBA
Setting a Strong Foundation: What is Your Intention?
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and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Setting a Strong Foundation: What is Your Intention? This course is part three in a three-part series.
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.
Managing for Accountability: Accountability Starts With You
Presented by Amy Lafko, MSPT, MBA
Managing for Accountability: Accountability Starts With You
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and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Managing for Accountability: Accountability Starts with You is part one of a five-part series.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
Managing for Accountability: Setting Expectations
Presented by Amy Lafko, MSPT, MBA
Managing for Accountability: Setting Expectations
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and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Managing for Accountability: Setting Expectations is part two of a five-part series.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
Managing for Accountability: Clear Communication
Presented by Amy Lafko, MSPT, MBA
Managing for Accountability: Clear Communication
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and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Managing for Accountability: Clear Communications is part three in a five-part series.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios. This is part three in a four-part series.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios. This is part three in a four-part series.
Managing for Accountability: Gaps in Expectations Vs. Outcomes
Presented by Amy Lafko, MSPT, MBA
Managing for Accountability: Gaps in Expectations Vs. Outcomes
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and patient education—anytime, anywhere—with video instruction from
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Managing for Accountability: Gaps in Expectations vs Outcomes is part four in a five-part series.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
Coaching for Development: Setting Yourself Up for Success
Presented by Amy Lafko, MSPT, MBA
Coaching for Development: Setting Yourself Up for Success
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Coaching for Development: Setting Yourself Up for Success is the first course in a seven-part series.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
Coaching for Development: Conducting 1:1 Meetings
Presented by Amy Lafko, MSPT, MBA
Coaching for Development: Conducting 1:1 Meetings
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and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Coaching for Development: Conducting 1:1 Meetings is the second course in a seven-part series.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
Coaching for Development: Annual Performance Evaluations
Presented by Amy Lafko, MSPT, MBA
Coaching for Development: Annual Performance Evaluations
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Coaching for Development: Annual Performance Evaluations is course three in a seven-part series.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
Coaching for Development: Asking for and Receiving Feedback
Presented by Amy Lafko, MSPT, MBA
Coaching for Development: Asking for and Receiving Feedback
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Coaching for Development: Asking for and Receiving Feedback is course four in a seven-part series.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
Coaching for Development: Giving Critical Feedback Part 1
Presented by Amy Lafko, MSPT, MBA
Coaching for Development: Giving Critical Feedback Part 1
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Coaching for Development; Giving Critical Feedback Part 1 is course five in a seven-part series.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
Coaching for Development: Giving Critical Feedback Part 2
Presented by Amy Lafko, MSPT, MBA
Coaching for Development: Giving Critical Feedback Part 2
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Coaching for Development: Giving Critical Feedback Part 2 is course six in a seven-part series.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
Coaching for Development: Giving Effective Positive Feedback
Presented by Amy Lafko, MSPT, MBA
Coaching for Development: Giving Effective Positive Feedback
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Coaching for Development: Giving Effective Positive Feedback is part seven in a seven-course series.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
Conflict Management and Resolution: Strategies to Effectively Resolve Conflict
Presented by Amy Lafko, MSPT, MBA
Conflict Management and Resolution: Strategies to Effectively Resolve Conflict
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Conflict Management and Resolution: Strategies to Effectively Resolve Conflict is part one of a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Conflict Management and Resolution: Preparing for Success
Presented by Amy Lafko, MSPT, MBA
Conflict Management and Resolution: Preparing for Success
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Conflict Management and Resolution: Preparing for Success is part two in a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Conflict Management and Resolution: Navigating Conflict Resolution Styles
Presented by Amy Lafko, MSPT, MBA
Conflict Management and Resolution: Navigating Conflict Resolution Styles
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Conflict Management and Resolution: Navigating Conflict Resolution Styles is part three in a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Conflict Management and Resolution: Words, Tone, and Body Language
Presented by Amy Lafko, MSPT, MBA
Conflict Management and Resolution: Words, Tone, and Body Language
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Conflict Management and Resolution: Words, Tone, and Body Language is part four in a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Conflict Management and Resolution: Mediating Conflict Part 1 - The Preparation Discussion
Presented by Amy Lafko, MSPT, MBA
Conflict Management and Resolution: Mediating Conflict Part 1 - The Preparation Discussion
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and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Conflict Management and Resolution: Mediating Conflict Part 1 is course five in a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Conflict Management and Resolution: Mediating Conflict Part 2 - The Conversation
Presented by Amy Lafko, MSPT, MBA
Conflict Management and Resolution: Mediating Conflict Part 2 - The Conversation
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Conflict Management and Resolution: Mediating Conflict Part 2 is course six in a six-part series.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. These skills are reinforced throughout the series with practical examples and scenarios.
Soft Skills: Setting a Strong Foundation
Presented by Amy Lafko, MSPT, MBA
Soft Skills: Setting a Strong Foundation
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
This series is designed to help get new and developing leaders started on the right foot by supporting a culture of critical thinking and empowerment. For any experienced leader, this series serves a refresher that you can use in the moment as you prepare for any leadership situation. Participants will learn foundational leadership skills, including strategies for asking opening and curious questions, active listening, and setting clear intentions. These skills are reinforced throughout the series with practical examples and scenarios. It is strongly recommended that you begin with this series because the lessons here are used in all additional series.
Soft Skills: Managing for Accountability
Presented by Amy Lafko, MSPT, MBA
Soft Skills: Managing for Accountability
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
As a leader, accountability starts with you. This series is designed to support new and developing leaders manage for accountability through setting and communicating clear expectations and aligning the organization around those expectations. For any leader, this series is a refresher that you can use in the moment as you prepare for any leadership situation. These skills are reinforced throughout the series with practical examples and scenarios.
Soft Skills: Conflict Management and Resolution
Presented by Amy Lafko, MSPT, MBA
Soft Skills: Conflict Management and Resolution
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
Your role as a leader includes supporting your team through conflict. Throughout this series, learners will explore foundational strategies of conflict resolution, the ways that different communication styles, as well as words, tone and body language can intersect with conflict in the workplace. From there, strategies to help mediate conflict will be explored. For any experienced leader, these videos will serve as a quick reminder or refresher of skills you may already have. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
Soft Skills: Coaching for Development
Presented by Amy Lafko, MSPT, MBA
Soft Skills: Coaching for Development
Subscribe now, and access clinical education
and patient education—anytime, anywhere—with video instruction from
recognized industry experts.
In this series, participants will explore strategies for coaching for development. Leaders will often find more success in utilizing a coaching leadership style than authoritarian or other leadership styles. This series explores 1:1 meetings and annual performance reviews as well as strategies for negotiating feedback, including asking for feedback, and critical, or developmental feedback to team members. Remember, these short videos can serve as a quick reminder or refresher of skills you may already have as an experienced leader. Since conflict can bring out strong emotions, use the first video to establish the right mindset before you go into a potential conflict situation. These skills are reinforced throughout the series with practical examples and scenarios.
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Feb 16, 2021
Investing in Your Employees: Why Employee Engagement Matters More Than Ever
Presented by Julianne Brandt and Amy Lafko
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Apr 15, 2020
Leading with a People First Strategy in Challenging Times
Presented by Amy Lafko
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Jun 26, 2019
Onboarding: It’s More Than Just a Checklist
Presented by Amy Lafko
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