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House Call Episode 2: Active Listening With the OARS Model

presented by Amanda Fay, MSN, RN and Tonya Miller, PT, DPT, PhD

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Disclosure Statement:

Financial: Amanda Fay receives compensation from MedBridge for this course. She has no other financial interests.

Nonfinancial: Amanda Fay is an employee of Visiting Nurse and Hospice for Vermont and New Hampshire.

Financial: Tonya Miller receives compensation from MedBridge for the production of this course. She is the owner of TYM Coaching. There are no other relevant financial relationships.

Nonfinancial: Tonya Miller has no competing nonfinancial interests or relationships with regard to the content presented in this course.

Satisfactory completion requirements: All disciplines must complete learning assessments to be awarded credit, no minimum score required unless otherwise specified within the course.

MedBridge is committed to accessibility for all of our subscribers. If you are in need of a disability-related accommodation, please contact [email protected]. We will process requests for reasonable accommodation and will provide reasonable accommodations where appropriate, in a prompt and efficient manner.

Accreditation Check:
Podcast Runtime: 13 Minutes; Learning Assessment: 2 Minutes

Active listening with a patient allows the clinician to gain insight into a patient's motivational level and potential barriers for health behavior changes. In this course, we explore strategies for active listening during a patient home health visit. Gaining skills in active listening gives the clinician tools to support the patient through challenging health behavior changes and improves patient outcomes. In this podcast, we examine the difference in patient outcomes when using directive patient interactions and active listening strategies to demonstrate the impact of a clinician's active listening skills. The course reviews ways to incorporate the active listening strategies outlined in the OARS model: asking open-ended questions, affirming, using reflective listening, and summarizing. At the end of the podcast, the listener will have an understanding of active listening strategies and ways to incorporate active listening into patient care.

Meet Your Instructors

Amanda Fay, MSN, RN

Amanda Fay is a clinical education and evidence-based practice educator, MSN, and RN with more than 21 years of nursing and education experience. She is an innovator with a passion for creating engaging, relevant programs that support individuals reaching their highest potential in both personal and professional domains. In Amanda's current role as a clinical…

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Tonya Miller, PT, DPT, PhD

Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely tailors her leadership coaching and educational programs to…

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Chapters & Learning Objectives

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1. Active Listening With the OARS Model

In this podcast, we take a look at a typical home health visit. During the visit, a nurse is providing education on healthy diet choices to a patient with diabetes, attempting to facilitate a health behavior change. In the first scenario, the nurse employs a directive approach to patient education. This approach increases the patient’s resistance to health behavior changes. In the second scenario, the nurse recognizes the need for active listening and walks through the steps of active listening to help the patient move toward a positive health behavior.

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